Intelligent Reopening: Best Practices and Tips from a Safety & Hygiene Expert to Help You Open Your Doors

Some parts of the world are starting to open up and restrictions are beginning to loosen. As we move into this next phase all eyes will be on the precautions businesses are taking to keep customers safe and it is imperative to be prepared.

We are very grateful to be joined by Jon Peahl, founder of SanSee and all round travel-sanitation expert. With experience in the tours & activities space, law and public health, Jon is the perfect guy to join our discussion about intelligently reopening.

SanSee Systems was recently formed to help boost the confidence of the travelling public and aid tour operators as they reopen. They run a science based, design and cleaning program, and issue hygiene certificates to tours and attractions that meet their safety criteria.

In this session you will learn:
– How and what you should be communicating with your customers as you reopen
– How to make your tours & activities more COVID friendly
– How to ensure you have a completely contactless customer experience
– How to approach cancellation policies and waivers

We will have time for Q&A so please join us live and use the chat-box.

If you have any questions or queries please email webinars@peek.com, all registrants will receive a copy of the recording.

 

 

Managing Your Insurance Program

We’ll discuss approaches to risk management and insurance specific to tourism operators as we navigate the COVID-19 pandemic. What should you be doing now to scale things back and try to save money?

What should you be doing to protect yourselves and your customers as you consider re-opening? As time allows, we’ll also open the floor to you, the operators, for additional questions. This session is geared towards operators who have an annual insurance budget greater than $25,000.

 

 

The Hospitality Leadership Forum Online

Analyzing the current hospitality landscape: What strategies will win market share in 2021?

The first ever online edition of The Hotel Show’s “Hospitality Leadership Forum” series of live discussions amongst influential figures from the regional industry featuring David Allan (Radisson Hotel Group, UAE); Mark Lee (Media One Hotel), Rupprecht Queitsch (INHOCO Group) and Philip Wooller (STR).

In a free-ranging and candid conversation, they’ll be sharing their views on how the regional industry as a whole – and different types of properties in particular – are experiencing and responding to the immediate environment. They’ll also be providing insight on the lessons that successful operators are drawing from this period and the strategies that may win market share as we emerge from it.

 

 

One tourism niche that works well for many destinations, but especially smaller towns, is attracting bicyclists to your area. Join us on our chat Facebook Page on Thursday, May 14, 2020 for a livestreamed Facebook Live #tourismchat, guest hosted by bicycle tourism experts The Path Less Pedaled.

 

How to Create a Successful Experience

A webinar that will teach you how to create the perfect product that appears high in search results and attracts bookers. The webinar will be held live on May 14th at 6:00 pm (GMT+3 Athens). A recording will be available afterward.

Whether you’re building a new experience or looking for ways to improve your current offered experience(s), learn what you can do to help increase the visibility of your experience(s) across our channels as well as increase the number of travelers who view your experience page(s) and book!

Webinar Series on gathering our Community around proposed solutions

About this Event

ENoLL community is actively working in the challenges that the COVID-19 crisis has brought to us. Our aim now, as it is for many others, is to react in an agile way and prepare our cities and communities now for the new societal changes that will take place in Europe and the World. The Webinar Series on “COVID-19: Current actions preparing our digital societies for a post-COVID future” is gathering our Community of Living Labs and stakeholders around actual proposed solutions.

If you would be interested in contributing to this of any other webinar, or if you want ENoLL to be aware of your initiative, please feel free to address to info@enoll.org

The webinar will last 60 minutes and will consist of two parts:

1. During the first part we will present to the audience a set of real-life responses from our members, stakeholders and individuals to the health crisis.

2. During the second part we will debate, with questions from the audience on “what’s next”. This will be done from the perspective of the construction of an actual digital society based on a multi-stakeholder and citizen-centric approach for Europe and the World, advancing in the democratisation of the access to innovation for all, not leaving anyone behind.

We will explore emerging travel trends in China and possible implications for global travel recovery.

About this Event

China has been months ahead in tourism recovery. Let’s explore new travel trends with experts on the ground and try to foresee the global tourism market’s upcoming transformation.

Join our Zoom Webinar if you want to know:

What can we learn about the coming summer holiday season from China’s May Holiday?

What is revenge traveling and when is it going to happen?

How are the demographics of travelers going to shift?

How can we leverage technology to attract more visitors this summer?

Speakers:

Anita Chan – CEO Compass Edge, Co-founder LN Hotel Alliance

Yereth Jansen – China Specialist and UNWTO Marketing Expert

When:

Thursday, May 14th – 3-4PM CET on Zoom

(9PM HKT; 2PM GMT; 9AM ET)

After successful registration, you’ll receive a Zoom link and ticket for the webinar.

This webinar is organized by SmartGuide. SmartGuide’s platform turns every phone into a personal guide with Augmented Reality, and every tourist into an explorer.

Business Survival Webinar – Diversify & Generate Revenue Online

About this Event

Diversify & Generate Revenue Online

Join Hayden Zammit, Director of Tourism Accelerator to talk about the benefits of diversifying your products and services in order to capture more market share.

While Hayden is a well-respected South Australian tourism specialist his webinar will be just as relevant to businesses in Hospitality and Retail.

Hayden will cover:

– Product development for new concepts

– Selling Online

– Using Facebook Advertising to re-market your offer

Join Hastings County as we do a live Q&A with Laura Voskamp, “tourism-marketer-turned-small-business-owner ” about Google Business.

About this Event

Join Hastings County as we do a live Q&A with Laura Voskamp, “tourism-marketer-turned-small-business-owner ” (co-owner of The Brake Room) and do a deep dive into the world of Google Business.

Laura will be fielding questions from participants and discussing how to make the most of your free Google Business Listing based on her own experience with her business and her resource article on our website.

If you have any questions before the session, feel free to send them in advance – let us know when you register or send your question(s) to tourism@hastingscounty.com.

Hear from 3 sustainable travel leaders from Honduras and Brazil on the impact of COVID-19 on their businesses and communities.

About this Event

The coronavirus pandemic has had a huge effect on global economies. Around the world, the travel industry has been one of the hardest hit. At ExplorEquity, we focus on sustainable travel and create authentic experiences to connect directly with locals. We’ve invited two of our in-country partners, who operate sustainable travel businesses in Honduras and Brazil, to share with us about the impact of COVID-19 on their businesses, their countries, and the communities they work with.

Get to know the businesses:

ExplorEquity is a social impact travel company that brings awareness to global equity issues by curating immersive experiences. Our experiences highlight significant issues such as food systems, sustainability, social justice, and responsible travel. We currently operate trips to Puerto Rico, Honduras, and Brazil.

Choose Honduras is a marketing platform that integrates the services of different tourism service providers, that share our commitment to sustainable tourism practices, across the country into trip itineraries based on traveler’s preferences and highlighting the rich cultural and natural diversity of Honduras.

Viare Travel aims to be the leading resource for bespoke travel services in Brazil, for the conscious traveler. They are a local agency, known for working with excellent local providers, using sustainable travel practices, and helping clients travel to Brazil with confidence.

Our Speakers:

Isis Castro is a passionate tourism professional with over 17 years of experience in tourism planning and development, especially promoting community-run tourism initiatives. She was born in San Pedro Sula, lives in La Ceiba on the north coast surrounded by national parks where she enjoys birding walks in her spare time, and has travelled to every corner of the country. She is a board member of Un Mundo, a non profit organization that works in education and community development, and is also a board member of the Honduran Ornithological Society. She is Choose Honduras’ general manager and responsible for trip logistics.

Gustavo Ustariz has worked in the tourism industry for almost 25 years in many different roles including project director for regional tourism planning initiatives and in the private sector in hotels and restaurants. He has a passion for teaching and has worked as program coordinator and lead instructor for colleges in Honduras and Canada. He leads Choose Honduras’ marketing efforts in North America. In his spare time, a pair of binoculars and bird guide book are always by his side.

Polyana de Oliveira, Owner and Director of Viare Travel, is passionate about cultural exchange and empowering communities through travel. She is also the President of Projeto Bagagem, a nonprofit organization supporting community-based tourism in Brazil. Born in Brazil, raised in the US, and back in Brazil since 2008, she holds a bachelor’s degree in Global Business & Relations, and began her career working in digital marketing for over 10 years. She has been working in the travel industry since 2011, and holds the GSTC Certificate in Sustainable Tourism. At Viare, she is responsible for overall team management, strategy, partnerships and marketing. Her favorite place to visit in Brazil, is Minas Gerais. The state, where she was born, has beautiful mountains perfect for hiking, and is a place for her to eat all the cheese her heart desires!

Moderators:

Catarina Rivera and Remi Oguntoye, Co-Founders of ExplorEquity will moderate this conversation. They are based in New York City.

The World Tourism Organization (UNWTO) presents the top solutions for tourism recovery for people, businesses and destinations. Join us!

In response to the COVID-19 impact on people, businesses and destinations, the World Tourism Organization (UNWTO), with the support of the World Health Organization (WHO), launched the Healing Solutions for Tourism Challenge.

This initiative has identified the most disruptive startups, entrepreneurs, innovators and existing technologies with ready-to-implement solutions to make travelling possible once again. Throughout the 4-week call, 1183 projects from 110 countries were received and evaluated by an Expert Committee.

Selected solutions from three categories will be presented in a Digital Presentation to Member States and key stakeholders from the global tourism innovation ecosystem.

-Healing for People

-Healing fro Prosperity

-Healing for Destinations.

We encourage you to join us!

 

 

PRELIMINARY AGENDA

• Welcome Remarks. Zurab Pololikashvili, Secretary General of the World Tourism Organization (UNWTO).

• Beyond COVID-19. World Health Organization (WHO).

• Why innovation is the new normal? Natalia Bayona, Senior Expert on Innovation, Digital Transformation and Investments, UNWTO.

• Pitches round 1. Top solutions.

• Hi+Health iCard a Tourism Data Driven Solutions (TDDS) and Air Institute project in collaboration with UNWTO. Javier Arredondo and Antonio López de Avila, Co-founders.

• Pitches round 2. Top solutions.

• Wrap up and next steps. Natalia Bayona, Senior Expert on Innovation, Digital Transformation and Investments, UNWTO.

• Closing remarks. Zurab Pololikashvili, Secretary General of the World Tourism Organization (UNWTO).

HOW TO PARTICIPATE

UNWTO YouTube Channel for all people interested in attending this digital event.

Note for our Member States: Ministers will receive a personal communication with a special link.

Luxury hotel owners, operators and asset managers have begun formulating strategies for the reopening and recovery of their hotels.

 

• Will luxury hotels look different on the other side of this crisis?
• What changes can we expect?
• How is consumer behavior going to change?
• How can operators respond?
• How can we maintain or enhance profitability in the “new reality”?

Luxury hotel owners, operators and asset managers have begun formulating strategies for the reopening and recovery of their hotels. Will luxury hotels look different on the other side of this crisis? What changes can we expect? How is consumer behavior going to change? How can operators respond? How can we maintain or enhance profitability in the “new reality”?

Join the ILHA Northeast Chapter for this nationwide roundtable to hear insights from luxury hoteliers on how they are preparing for the reopening of their hotels and how they will manage the recovery process in a post COVID-19 era.

 

As you are making plans to reopen in the coming weeks or months, it will be critically important to be in tune with guests’ expectations and feedback, even moreso than normal. To support the industry, we leveraged our existing mystery shop database to conduct research, gauging guest expectations as to the reopening of attractions due to COVID-19. We received over 2,000 responses from all over the US and Canada. We asked the following questions:

-How likely consumers are to visit different types of attractions
-If they are unlikely to visit, what is the primary reason they are reluctant to visit
-What measures would make them more comfortable when visiting (open response)
-What types of modifications they expect attractions to make (select options)

In this webinar, we will be presenting the results from the survey, and discussing which areas of the industry are likely to see higher demand, and which types of attractions will have more uphill challenges when it comes time to reopen. We will discuss the specific reasoning for guests’ hesitations, and what you can do to help alleviate the hesitations, and restore confidence in your guests.

Lastly, we will share how Amusement Advantage is prepared to stand alongside our clients and the industry as a whole by providing additional resources to the hundreds of attractions who rely on our mystery shops to gauge guest perceptions to drive strategic operational improvements. We’ll strive to do everything we can to help you and your guests RETURN TO FUN!

 

COVID-19 Webinar Series – Making Decisions in Challenging Times

Join speakers from Tripadvisor and Cornell’s School of Hotel Administration for the latest session of our COVID-19 webinar series. In this presentation, you’ll hear the latest data and trends from Tripadvisor as well as important frameworks about how to make decisions in the current, unprecedented environment.

 

 

Key Takeaways:  

• The latest market data, expected phases of recovery and where we are within those phases.
• Guidance for making decisions for your business now and moving forward.
• Strategies for setting future rates and competitor sets as recovery approaches.

 

Many companies are making mistakes in processing tour feedback. This is directly impacting the reputation and referrals of tour operators and OTAs. In today’s event we look at how to optimize your feedback loop and grow your business. Reviews are THE seeds to referral and repeat business.

Featuring Sjannie Hulsman-Louwers, founder and President, EastGuidesWest.

What is the future of business? What new opportunities will we have the chance to seize?

The modern world is facing a test it has never faced before. The pandemic situation has posed social, political and economic challenges that will inevitably change the way we interact, cooperate and do business. Some markets have been hit hard by this situation, others have benefited from it.

Follow our live broadcast with Alexander Raiman, VP of Business Development at Daytrip, and Jan Hejny, CEO and Founder of Hoteltime Solutions, to find out what they think about the future of business, starting with travel and technology.

This is the first in a series of weekly webinars that will be presented by Daytrip to discuss and follow the evolution of business in the travel market. Follow us on our Linkedin page to stay updated!

 

 

 

With the changing scenario and uncertainty around the ultimate extent and duration of the COVID-19 outbreak, the travel industry is on its knees. However, like everything else, this too shall pass, and the industry will rebound.

Understanding the current situation and preparing for the recovery is key– decisions and strategies implemented now will impact the speed of recovery for your business once travel picks up again.

Join us to discuss how hotels and other travel businesses can stay buoyant and come out stronger when recovery starts.

In this webinar, we will discuss –
– Impact of COVID-19 on global travel
– Hotel revenue management – occupancy vs pricing
– Creating new source markets and optimizing distribution
– Direct booking and why staying close to guests is important
– Q&A – open platform for live discussion

We welcome everyone in this free webinar. Seats are limited and available on first come first serve basis.

 

To address the current cash-flow hurdle facing many travel businesses, ATTA, in partnership with payment solutions company Flywire, has developed a free Financial Strategies and Tactics for Adventure Travel Businesses During Economic Uncertainty report. This webinar discusses timely and useful information for businesses to weather the economic storm induced by the current COVID-19 pandemic, and outlines safeguards to put in place to stand resilient in the face of future crises.

What will be covered:

1. COVID-19: Current Global Outlook
2. The Long View: Economic Recovery Scenarios
3. Financial Strategies and Tactics for Businesses During a Downturn
4. Beyond COVID-19: Building An Economically Resilient Adventure Operation

This webinar will be recorded and shared after. Registration is required.

 

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Panelists

Prepare for the Rebound: 4 Strategies to Increase Direct Bookings After a Crisis

We know travel will return, and the operators that use this downtime to learn and improve their online presence will rebound stronger than before. This webinar will focus on strategies you can implement now to help increase your direct bookings once travel returns. We’ll show you how to get more bookings from your website by appealing to domestic markets, optimizing your online presence through social media and email marketing, and improving online conversion rates and search engine optimization.

Hosting in a Time of Uncertainty: COVID-19 and your Airbnb by HostGenius

About this Event

With the COVID-19 pandemic sweeping the globe and adversely affecting travel, Airbnb hosts are looking for new and unique ways to support their rental business. But what exactly is the best way to do this, while staying safe, and maintaining quality in which guests are booking your property?

 

Who is this for?

– Current Airbnb, VRBO, and Bookings.com hosts

– Hosts looking to get set up within the next 2-3 months

– And any others who are interested

 

Who are we?

HostGenius is a hassle-free short-term rental management company based in Vancouver and Whistler. In today’s age, guests expect a hotel quality stay, including personal service, stocked amenities, and a sparkling clean home —something very difficult to keep up with when hosting multiple guests every week. With our hassle-free hosting, we’ll take care of this for you while you watch your guests love the experience.