Hear from Expedia Market Managers about the latest insights and booking trends impacting sales
About this event
Are you a hotel owner, hospitality or accommodation provider and want to find out more about the leisure market and booking trends?
Join us on Tuesday 01 June at 2pm live on Zoom and hear from Matthew Quinn, Market Manager at Expedia, plus other members of the team and listen to the latest insight trends that are impacting accommodation bookings.
This session will help you understand what is happening in the market, learn about the impact of travel on other market areas, understand how Expedia can help your accommodation bookings plus how the pandemic is changing consumer behaviour.
This is an interactive session, questions are welcomed, after a short presentation filled with golden nuggets of information that will help your online retail and bookings – even if you don’t currently use Expedia or an OTA.
Please note: The ZOOM link will be sent out to you through eventbrite email at 4pm the day before and 30 minutes before the event.
CXCentric Conversation: Driving Growth in the Hospitality Sector through Exceptional Experiences. An interactive & international discussion.
About this event
The Hospitality Industry has been one of the hardest hit during the pandemic. Many organisations have struggled to stay a float. However there are some organisations that have managed to bounce back, and already have their hotels fully booked over the next 4-5 months.
Speaking to leaders of successful organisations in the Hospitality Sector, we have noticed a clear trend – they all take their Guest Experience very seriously.
In this CX Centric Conversation we begin with a keynote from Alec Dalton, Senior Quality Manager at Marriott International. We will learn about the strategies and tactics they use to grow their business through customer experience.
We will then break up into groups to explore the challenges in the Hospitality Sector, the future of hospitality, and brainstorm solutions together.
The Conference Programme for TOURMAN 2021 is now available!
21-23/05 TOURMAN 2021: https://www.tourman.gr/ 4th International Scientific Conference “Restarting tourism, travel and hospitality: The day after” Organised by the International Hellenic University
To download the Full Conference Programme in PDF file please click here. All times are Greece time (GMT+3)
To download the Full Conference Programme in Word file please click here. All times are Greece time (GMT+3)
CONFERENCE PROGRAM – All times are Greece time (GMT+3):
All plenary sessions (opening ceremony, keynote speeches, executive panel discussion, presentation of destinations) will be accessible though live streaming at:
10:00-10:30 Keynote Speech: “How COVID-19 is changing peer-to-peer accommodation”
Sara Dolnicar, Research Professor in Tourism, ARC Australian Laureate Fellow and Slovenian Ambassador of Science, The University of Queensland, Australia.
11:30-12:00 Keynote Speech: “Smart and ambient intelligence tourism in the post covid era”
Dimitrios Buhalis, Strategic Management and Marketing expert with specialization in ICT, Smart Environments and Interactive Marketing. Professor, Bournemouth University, United Kingdom
13:00-15:00 Executive Panel Discussion “Restarting the global tourism industry: Strategies for the future”. Panel Topics: Session A: “The Global Policy Makers”, Session B: “Analysts and Futurists”
Panel Moderators:
Dimitrios Buhalis, Strategic Management and Marketing expert with specialisation in ICT, Smart Environments and Interactive Marketing. Professor, Bournemouth University, United Kingdom
Evangelos Christou, Tourism Marketing expert with specialisation in Heritage Tourism and e-Marketing. Professor and Dean, International Hellenic University, Greece
Panels and participants:
13:00-13:10 Airlines’ opportunities and challenges
Chris Tarry, Principal at CTAIRA – Global Aviation Trends
13:10-14:00 The Global Policy Makers
Alessandra Priante, Regional Director for Europe, UNWTO (United Nations World Tourism Organisation)
Liu Shijun Secretary, General, WTA (World Tourism Alliance)
Eduardo Santander, Executive Director & CEO, ETC (European Travel Commission)
Dr Mario Hardy, Chief Executive Officer, PATA (Pacific Asia Travel Association)
14:00-14:40 Analysts and Futurists
Steve Hood, Senior Vice President of Research, STR (Smith Travel Research)
Luca Romozzi, Senior Director, Sojern Digital Marketing
Alexander Goransson, Lead Analyst for Tourism, Euromonitor International
14:40-15:00 Tourism Strategies for the future
Lee Choon Loong, President/CEO, DISCOVERYMICE, Chairman of Asia Pacific Ecotourism Society
Sofia Zacharaki, Deputy Minister of Tourism, Republic of Greece (TBC)
12 Evangelos Kilipiris and Panagiotis Kargidis, Airport Digitalisation and Passenger Experience: Getting the Magic and the Revenues Back
137 Stephen Pratt, Justifying unnecessary greenhouse gas emissions: The take-off of flights to nowhere
295 Tingting Lee, Chen-Kuo Pai and Chunhui Cai, Exploring the Impact of Airport Self-service Technology Functions on Passengers’ Emotional and Functional value, and Satisfaction
353 Lucrezia Maria De Cosmo, Luigi Piper, Gianluigi Guido and Antonio Mileti, How to mitigate the effects of negative events in transport sector on tourism destination
384 Giuseppe Catenazzo and Ramesh Roshan Das Guru, Mitigating customers’ dissatisfaction with service failures: A case study on air travellers at the time of COVID-19
474 Vicka Samiun and Wei Chen, Consumers Behaviour and Experience towards Full-Service Carrier Airlines: A study on international students as travellers
ROOM 2 SPECIAL INTEREST TOURISM, Session Chair: Fotis Kilipiris
431 Valeria Cocco, Virtual Experience as Alternative Form of Tourism
435 Samet Çevik and Semih Sarıipek, Memorable tourism experience in slow cities: A netnographic analysis in the case of Halfeti
66 Romina Alkier, Vasja Roblek and Vedran Milojica, Wellness tourism of Republic of Croatia-a chance for the recuperation of Croatian tourism in the post-COVID 19 period
93 Luzviminda Tugade, Memorable Tourism Experiences in BASECO Slums Based on Tripadvisor Reviews
135 Montserrat Iglesias and Laia Tonda, Post-pandemic domestic language tourism experiences in Spain
552 Zafer Türkmendağ, Perceived Value for Money and Services Satisfaction in Mountaineering Tourism
83 Evangelia Kasimati, Panagiota Dionysopoulou and Akrivi Diamantakou The impact of a mega sport event in the city of Athens: The case of the Authentic Marathon
ROOM 3 COVID 19 AND HOSPITALITY, Session Chair: Sofoklis Skoultsos
73 Lambros Tsourgiannis, Stavros Valsamidis, Vasilios Zoumpoulidis and Christos Papachaviaris, Τhe use of Airbnb in COVID-19 era in Greece: An intergenerational analysis between Generation Z and Y.
110 Ronen Shay and Eli Cohen Are hotel shares really suffering of COVID-19 pandemic?
187 Chong Fo Lei, Xiaoye Li and Henrique F. Boyol Ngan Do cost-cutting measures matter in the COVID-19? An analysis of hospitality employees’ career perceptions
184 Arthur Huang and Mark Baker How US Covid-19 policies affected employment in small hospitality and tourism businesses
35 G.H.V. Harshani and J.P.R.C. Ranasinghe Challenges and Opportunities for Homestay Operators under COVID-19 New Normal Conditions: Evidence from Sri Lanka
ROOM 4 COVID 19 AND DESTINATION MANAGEMENT, Session Chair: Giacommo Del Chiappa
108 Blake Scott, Daniel Guttentag, Robert Pitts and Wayne Smith, Time for a Reset? Post-Pandemic “Southern Hospitality” in Charleston, South Carolina
239 Sudeshna Ghosh, COVID-19 and the behaviour of sector-wise employment in the hospitality industry of the United States: Lessons from the shocks of past pandemics
306 Li Zhang, Post-pandemic era, Using the Kano Model to Study the Personalized Needs of “Smart Hotel” Customers-Take Chengdu City for example
547 Élmano Ricarte and Sofia Almeida, A snapshot of tourism and hospitality in Portugal during the COVID-19 pandemic
191 Yu Pan, Jian Ming Luo and Bill Xu, Research on tourist experience and recommendation intention of visiting theme park in post-COVID 19
127 Wendy Magangqaza and Dr Hilary Kennedy Nji Bama, The changing face of tourism in Africa in the era of the Covid-19 pandemic: a conceptual overview
ROOM 5 COVID 19 AND TOURISM, Session Chair: Anestis Fotiadis
4 Anastasiya Golets, Jéssica Farias, Ronaldo Pilati and Helena Costa, COVID-19 pandemic and tourism: The impact of health risk perception and intolerance of uncertainty on travel intentions
5 Stathis Polyzos, Aristeidis Samitas and Anastasia Spyridou, Tourism Demand and the COVID-19 Pandemic: An LSTM Approach
20 Romina Alkier, Goran Perić and Vedran Milojica, Croatian tourism in the COVID-19 pandemic-current state and developmental perspectives
111 Tahir Albayrak and Meltem Caber, Tourist behaviours at Covid-19 pandemic
154 Martinette Kruger and Adam Viljoen, Considering Our Visitor Industry’s Dispossession: Supplier perspectives on COVID-19
493 Ahmet Usakli, Passenger perceptions of airport COVID-19 measures: Effects on perceived airport safety and satisfaction
ROOM 6 COVID 19 AND TRAVEL, Session Chair: Nikolaos Trihas
71 Sharon Teitler Regev and Shosh Shahrabani, Health precaution while traveling after COVID-19
87 Burçin Kırlar-Can and Mehmet Ertaş, Travelers’ risk perception, travel behavior and travel intention during the “Coronavirus”
91 Samby Fready and Noela Michael, Post COVID-19 motivations for domestic travel
101 Eran Ketter, Tourism resilience, demand and COVID-19: the effects of the pandemic on European travel sentiment
142 Rossella Baratta, Vania Vigolo, Francesca Simeoni and Sonia Andrich, Perceived risks and future travel intentions: The experience of solo female travelers
147 Nikolaos Trihas, Konstantinos Vassakis, Ioannis Kopanakis, John Makridis, Yannis Nikoloudakis, Ioannis Kefaloukos, Evangelos Pallis and Evangelos Markakis, Travel behaviour and holiday intentions during the COVID-19 pandemic in Greece
168 Cláudia Seabra, Carla Silva and Manuel Reis, Gender and Safety Perceptions to Travel within COVID-19 Pandemic Context
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ROOM 7 CULTURE AND HERITAGE TOURISM, Session Chair: Eleni Mavragani
521 Antonella Garofano, Francesco Izzo, Enrico Bonetti and Barbara Masiello, Destination branding through storytelling: the role of entrepreneurs in the development of industrial tourism
525 Marcello Atzeni and Giacomo Del Chiappa, Authenticity, satisfaction, behavioural intentions and intention to visit in VR heritage tourism: a cluster analysis
531 Xinge Liao, Dolores Sánchez Aguilera and Francesc Xavier Roigé, Ventura Image of Barcelona for Chinese Cultural Tourism and Heritage Tourism Based on User-Generated Content
566 Ana Matias, Luís Cardoso and Ana Marcelo, Cultural Heritage and Industrial Tourism: a marketing approach to the case of Center of Portugal
580 Shahd Hamdan and Park Beede, Instagram advertising for museum marketing: Testing alternative advertising appeals to attract visitors
69 Dinusha Madhushani, Ruwan Ranasinghe and Dhananjaya Nawarathana, Impacts of organized commercial events on local community in Sri Lanka: Event manager’s perspective
100 Víctor Ernesto Pérez León, Ignacio Contreras Rubio and José Manuel Ramírez-Hurtado, Non-compensatory composite indicator to measure destination sustainability in Cuba
151 Gabor Michalko, Damla Bal and Éva Erdélyi Szabóné, Repositioning tourism milieu of Budapest for the post-Covid-19: Visual content analysis
166 Carla Silva, Cláudia Seabra, Andreia Pereira, José Luís Abrantes and Manuel Reis, Residents’ Perceived Image of Rural Areas: A Generational Analysis
197 Alvaro Dias, Rui Silva, Mafalda Patuleia and João Estêvão, A panel analysis of tourism entrepreneurship revitalisation
318 Georgios Kokkinis, Spyrοs Avdimiotis and Evangelos Christou, Thessaloniki DMO: A Business Model Approach.
328 Evangelia Xyptera, Efthymia Sarantakou and Alexios Patapios Kontis, Exploring the impacts of COVID-19 on tourists’ behavioral patterns. The case of Pieria – Olympus Coastline
116 Tek Yew Lew, Fayrene Yew Leh Chieng and Ying Ying Tiong, Destination loyalty behaviour of wellness tourists: The destination image perspective
136 Deep Jyoti Gurung, Vanessa Gaitree Gowreesunkar and Chandan Goswami, Comparative analysis of user-generated destination image and conventional destination image Sikkim (India) as Case Study
205 Catarina Calisto de Freitas and Ricardo Godinho Bilro, Does Tourist’s Engagement Influence Destination Loyalty? An Analysis of Turismo do Centro de Portugal
310 Agisilaos Konidaris, Ourania Stellatou and Spyros E. Polykalas, Destination Marketing decisions based on Online Visitor Survey data
319 Lachin Namaz, City Brand Loyalty: How do in(out)siders experience it in Budapest?
ROOM 10 EXPERIENCE DESIGN AND MANAGEMENT, Session Chair: Aikaterini Stavrianea
76 Jessica Mei Pung, Giacomo Del Chiappa, Catheryn Khoo-Lattimore and Craig Lee, Developing a tourist transformation scale
161 Tien-Ming Cheng and Wei-Hsiang Lien, Will co-creation experiences increase the positive memory of tourists? The role of interactive quality
192 Thays Cristina Domareski Ruiz and Franciele Cristina Manosso, How to use sentiment analysis in tourism research: a systematic and bibliometric review
225 Effimia Papaefthimiou, Charilaos Kalpidis, Aristides Katsaitis, Efthymia Sarantakou and Paris Tsartas, A sustainable tourism developmental model focusing on the experience of the walking paths of Amani
226 Ksenia Stakhanova, Anna Pototskaya, Polina Chervakova, Margarita Lyuledzhyan and Anastasia Yanakevich, Experiential marketing in a gastronomic attraction: the case of a teahouse
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18.00-20.00 PARALLEL SESSIONS
ROOM 1 COVID 19 AND TOURISM, Session Chair: Efthymia Sarantakou
10 Mirela Tase and Manjola Xhaferri, Covid 19: Challenges and Prospects for the Future in the Tourism Industry. Case Study Albania
13 Risto Rechkoski, Legal instruments for helping tourism sector in N. Macedonia during COVID19
70 Soultana Papantina and Nicholas Karachalis, Exploring the main elements of a post Covid- 19 destination management and branding strategy for the city of Kastoria
105 Loredana Dragomir, Adriana Gîrniceanu and Mirela Mazilu, New metamorphosis of tourism in the pandemic
126 Gozdegul Baser, Impact of Covid-19 pandemic on tourism in Turkey
200 Kumar Bhatta and Prakash Gautam, Determinants of Nepalese tourists’ decision making during COVID-19: A probit analysis
241 Deniza Alieva, Friend or professional contact? Impact of Covid-19 on professional networks in tourism industry
ROOM 2 CULTURE AND HERITAGE TOURISM, Session Chair: Dimitria Papadopoulou
182 Işıl Arıkan Saltık and Filiz Gümüş Dönmez, The impact of socio-demographics on film tourism satisfaction of local residents: The case of Muğla
183 Julie Jie Wen and Qingqing Lin, Living with Colours and Pride: Tourism, Ethnicity, and Gender in Yunnan, China
230 Hania Janta, Switzerland and the Bollywood Film Industry: the changing relations between film production and tourism
254 Tao Huang and Yang Zhang, An Extended Attitudinal Loyalty Modeling of Roots Tourism in China: The Mediating Role of Sense of Sacredness and Belonging
264 Marica Mazurek, Wine and cultural tourism as one of niche tourism opportunities in Canada and Slovakia
276 Ioannis Vardopoulos, Instagram users survey research and data analysis anent adaptive reuse tourism potential
302 Christopher Hayes, Kyoto as “authentic” Japan: Overtourism, undertourism, and post-Covid opportunities
395 Fokiya Akhtar, Noela Michael and Ayesha Kalban, Representation of Dubai – a case of Film Induced Tourism.
460 Gianluca Goffi, Giacomo Del Chiappa and Linda Osti, Stewardship of Tourism Resources in Island Destinations: A Demand Perspective in Gallura
481 Sara García-Altmann and Raúl Hernández-Martín, The characteristics of small island states facing the COVID-19 crisis
539 Rogelio Jr Flores and Carlos Costa, Capacity development for Sustainable destinations: A Collaborative Approach
553 Łukasz Quirini-Popławski, Natalia Tomczewska-Popowycz and Sławomir Dorocki, Ups and downs of tourism in Ukraine: the Unobserved Component Model approach
559 Sergio Alvarez, Frida Bahja and Alan Fyall, Identifying Destination Vulnerability to Hazards: A Framework for DMO Involvement
562 Brenno Vitorino, Costa City cards, transport, and tourism: A study in developing countries cities
352 Maria Irene Prete, Luigi Piper, Lucrezia Maria De Cosmo, Antonio Mileti, Gianluigi Guido and Luca Barlettano, Push and pull factors as determinants of destination loyalty
440 David Ross and Daniela Fantoni Alvares, How has destination marketing adapted in Covid19 pandemic times? The case of the Azores islands, Portugal
463 Georgios Tsekouropoulos and Dimitrios Theocharis, Consumer Based Destination Branding in Small Sized Cities
556 Dylan Valente and Rui Costa, Components of a tourist destination in the perceived image and in intention of revisit and recommendation
577 Eleni Kilipiri and Eugenia Papaioannou, Role of Social Media and Ιnfluencer Marketing in the attractiveness of Tourism Destinations using Location Based Social Media Data
ROOM 5 EXPERIENCE DESIGN AND MANAGEMENT, Panagiota Dionysopoulou
25 Mohamed A. Nassar, Mohamed Kamal and Hamada Hassan, Customer acceptance of self service technology in five-star hotels in Egypt
65 Atila Yüksel, Mirela Cristea and Graţiela Georgiana Noja, Transpersonal Research: Consciousness in a Rite de Passage
122 Craig Webster and Sotiris Hji-Avgoustis, The post Covid-19 hotel rebound and the current landscape: Lessons from the Midwest
124 Vasilis Mpassias, Almpertos Azaria and Vasiliki Vrana, Establishment of the first gaming hotel concept in Greece
177 Spyros Avdimiotis, Andreanna Tragouda and Fotis Kilipiris, SECI Model Questionnaire Validation for Hospitality Establishments
248 Anil Gupta, Nikita Dogra and Honeyka Mahajan, Switching from Hotels to Peer-to-Peer Accommodation: A Push-Pull-Mooring Model Perspective
334 Evangelia Mandrinou, Eleni Mavragani and Maria Argyropoulou, The concept of dark tourism, visitors’ motivation and the entailed dissonance in sites representation
ROOM 7 MARKETING IN TOURISM AND HOSPITALITY, George Skourtis
203 Tafadzwa Matiza and Martinette Kruger Travel motivation and willingness to pay in the era of COVID-19: Profiling the South African domestic tourist
231 Romario Loffredo de Oliveira Veganism and tourism from the perspective of consumer culture theory
262 Erdogan Ekiz and Aril Cansel Predecessors of C2C Marketing for Accommodation Services in an Islamic Society: Case of Sidi Bouzid Key Shakers
277 Antonios Giannopoulos, Christos Livas and Chara Achlada Is destination image instagrammable? Co-creating value through Social Media Content
309 Andreia Pereira, Cláudia Seabra and Ana Caldeira Perceived Physical Hazards and Urban Tourism Consumption: A Theoretical Approach
517 Ana Filipa Maia and Rui Costa Branding in the hotel industry…belonging or not? The both sides of the ‘coin’
ROOM 8 OPERATIONS MANAGEMENT IN TOURISM,Ioannis Valachis
16 Charalampos Giousmpasoglou, Evangelia Marinakou and Anastasios Zopiatis The impact of COVID-19 in luxury hotels: the case of Greece and Cyprus
165 Nompumelelo Nzama and Ikechukwu O. Ezeuduji Gender Nuances in Tourism Entrepreneurship: Traditional Societal Perceptions and Access to Capital
240 Vikas Kumar and Manisha Gupta Anthropomorphic Robots in Restaurant; the Opinion of Gen-Z
325 Kitti Hiezl and Szilvia Kardos A two-sided analysis of the effects of technological changes in the hospitality service experience
378 Margarida Carvalho, Diogo Gomes, Maria Castel-Branco and Michelle Moraes Perceived performance and advanced technologies in Tourism
471 Pearl Sifolo and Philisiwe Molefe Evaluating the relationship within the value chain of SMMTE’s in Pretoria, South Africa
523 Joana Rodrigues, Manuel Monteiro, Matilde Madeira, Patrícia Godinho, Michelle Moraes and Sofia Lopes, Advanced technologies and tourist services: The customers’ perspetive
ROOM 9 INFORMATION AND COMMUNICATION TECHNOLOGIES IN TOURISM, Evangelos Christou
23 Sunil Budhdeo and Eleni Anoyrkati Supporting smart tourism through smart mobility schemes: UK Coventry City of Culture
109 Alain Imboden, Sandra Grezes, Michael Fux, Dominique Fumeaux and Emmanuel Fragnière Piloting A Digital Maturity Model for Smart Destinations
148 Spyros Avdimiotis, Panagiotis Moschotoglou, Evangellos Christou and Apostolos Karakitsios Thessaloniki Tourism Blockchain Pilot Project
153 Stavros Valsamidis, Ioannis Petasakis, Stefanos Nikolaidis and Athanasios Mandilas Τhe impact of new technologies on hospitality industry in COVID-19 era
198 Ricardo Bolzán and Luiz Mendes-Filho Tourism Datafication: Politics and Ethics of Data-Driven Tourism in a Smartization Context
201 Estrella Diaz, Águeda Esteban, Rocio Carranza, Carlos Sánchez-Camacho and David Martín-Consuegra Technology in the hospitality and tourism literature. Looking back and looking forward
551 Maria Teresa Manzarra and Ana Caldeira Reimagining tourism through the digital identity scope: empirical evidence from the Portuguese market
ROOM 10 SUSTAINABLE AND RESPONSIBLE TOURISM, Paris Tsartas
298 Consuelo Griggio and Owe Ronström, Mediatized place. The 2020 online edition of the Medieval Week in Visby, Gotland (Sweden)
356 Carla Silva, Elisabeth Kastenholz, José Luís Abrantes and Manuel Reis, Segmenting Residents’ Perceptions towards Tourism Impacts in Mountains Areas
377 Khusen Ibragimov, José Perles-Ribes and Ana Ramón-Rodríguez, Measuring sustainable tourism, Central Asian case
381 Silvia Grandi, Sandy MacDonald and Aliya Tankibayeva, Changing role of rural tourism in post-pandemic tourism: comparative study of Italy and Kazakhstan
394 Teresa Costa, Maria de Lurdes Calisto, Sandra Nunes and Margarida Dias, How to promote sustainable development and overcome Covid19 in Sea Tourism: A review of the literature on social networks and crisis
412 Giacomo Del Chiappa and Marcello Atzeni, Profiling residents based on their perceptions and attitude toward climate change: insights from an island tourism destination
222 Hilary Becker Opening the Cuban Tourism Industry: Post Covid-19
234 Petra Gyurácz-Németh and Dirk-Jan F. Kamann Sensemaking in Corona time: ownership and network embeddedness
237 Yinhe Quan Possibility of Fusion of Disaster Prevention Knowledge and Tourism Information: For Foreigners Visiting Japan
245 Stelios Ioannidis, Gavriil Kampouroglou and Aikaterini Larisaiou Retrospect and visions of the COVID-19 pandemic in the tourism industry: the case of Magnesia, Greece
340 Martin Falk, Eva Hagsten and Xiang Lin Reversed domestic tourism behaviour in the Covid-19 summer of 2020
346 Monika Klímová, Ľubomír Kmeco and Josef Vacl The negative impact of the COVID-19 crisis on the activities of Czech mini-breweries
ROOM 2 COVID 19 AND TRAVEL,Session Chair: Peter Vlachos
189 Marco Scholtz and Kaat De Ridder Brace for impact! Creating an understanding of the initial impact on Flemish peoples’ travel behaviour perceptions during the first 2020 lockdown.
216 Stefania D. Escobar, Lingling Huang and Sonia Messori “I am not travelling there!” Tourists´ changing preferences amid COVID-19
279 Tai Ming Wut and Mike Kan, Tourist travel behaviour in post-COVID period – extending the theory of planned behaviour
313 Maria Doumi, Konstantinos Mouratidis, Stelios Ioannidis and Ioannis Vellios Understanding the effects of Covid-19 on the travel behaviour of Greece’s inhabitants
443 Alessandra Souza Queiroz Melo, Francinete da Silva Guilherme and Elídio Vanzella The revitalization of the pedestrian route for the resumption of post-pandemic tourism
452 Michael Lever and Statia Elliot Navigating Shifts in Travel-Based Social Media Behaviours During and Beyond Covid-19
478 Kerem Kaptangil and Kubra Asan The Mediating Role of Perceived Risk in the Impact of Tourist Behavior on Liminoid Behavior in the Covid-19 Pandemic
ROOM 3 CULTURE AND HERITAGE TOURISM, Session Chair: Efi Kalampoukidou
329 Evinc Dogan Accessing culture from home, safe mobilities along heritage tails: A paradox research
330 Efi Kalampoukidou Guiding in the Silk and Dark Routes of Europe
413 Małgorzata Pstrocka-Rak, Sylwia Dołzbłasz, Andrzej Raczyk, Krzysztof Janc and Anna Grochowska The past for the future. Significance of cultural heritage for the future tourist development in the disadvantaged areas.
424 Ahmet Aslan and Orhan Akova The Perception of Service Quality of Museum Visitors, The Effect of Museum Experience and Perceived Value on Satisfaction: The Case of Bartın City Museum
ROOM 4 HOSPITALITY MANAGEMENT, Session Chair: Chris Vassiliadis
371 Alexandros Apostolakis, Korina Daniil and Markos Kourgiantakis The Impact of Corporate Social Responsibility on Locals; The Case of the Hospitality Sector in Crete
451 Karin Högberg Resilience in leadership during crisis – a study of the hotel industry
500 Chris Vassiliadis, Anestis Fotiadis and Evangelos Christou A fuzzy approach proposal to strengthen the usefulness of HoQ based tourism management decisions; A case study from the hotel industry
501 Beatriz Silva, Maria Inês Ramos, Pilar Marreiro, Yuliya Andrukh, Michelle Moraes and Sofia Lopes Smart hotel and sustainability: What do customers think?
503 Beatriz Gaspar and Rui Costa How the role of language and the country of origin affects online hotel ratings? Which one prevails?
578 Antonia Delistavrou and Irene Tilikidou Greek Travellers’ Decision to Prefer Green Hotels is a Planned, Structural Behaviour
575 Ιordanis Kotzaivazoglou, Costas Assimakopoulos and Alexandros Spanopoulos Using Facebook page as a communication and stakeholders’ engagement tool for 5* hotels
ROOM 5 HUMAN RESOURCES MANAGEMENT, Session Chair: Spyros Avdimiotis
58 Zulqurnain Ali Understanding and Predicting the Antecedents of Workplace Mistreatment in Hospitality Sector: A Two Staged Hybrid SEM-ANN Approach
62 Vasilios Zoumpoulidis, Antonios Kostas, Ioannis Tsoukalidis and Stavros Valsamidis Seasonal tourism and employment. The case of the island of Thasos.
94 Theodoros Stavrinoudis, Christos Kakarougkas and Chrysoula Vitzilaiou Leadership and motivation of human resources in times of crisis
106 Evangelia Marinakou and Ilias Fanourios Kallitsis A critical analysis of the use of Artificial Intelligence (AI) in Human Resources Management (HRM) in luxury hotels.
196 Songling Chang and Eva Erdelyi Transition to sustainable hospitality recovery: the impact of green HR practices and CSR to staff behavior
215 Viola Horváth and Zsófia Kenesei Employee journey: a new approach to attracting talent in the tourism sector in the shadow of COVID-19
ROOM 6 INFORMATION TECHNOLOGIES IN TOURISM, Session Chair: Panagiotis Tzionas
251 Sandeep Kumar Dey, Hung Vo Viet, Quynh Giao Ngoc Pham and Huynh Thai Hoc Enganging virtual reality technology to determine pro-environmental behavior traits among eco-tourists
316 Tércio Pereira, Pablo Limberger and Carlos Ardigó Chatbots and purchase intention: the moderating effect of the need to interact with the employment service.
322 Daria Sarti and Marina Gigliotti Digitalization and Events: Friends or Foes?
338 Dimitria Papadopoulou, Ivor Ambrose, Selvakumar Ramachandran and Vijayalakshmi Subramani Virtual Reality in Cultural Tourism: sustainability, accessibility and resilience
380 João Pedro Pebre, Márcio Carvalho, Miguel Vieira and Michelle Moraes The importance of advanced technologies and the replacement of human resources: the point of view of tourists
444 Theodosios Tsiakis The Impact of the GDPR on data privacy and security in the Hotel Industry
482 Adamantia Pateli, Panos Kourouthanassis, Maria Nikopoulou and Giota Chasapi Digital transformation for resilient tourism: Evidence from the Greek hospitality industry
ROOM 7 OPERATIONS MANAGEMENT IN TOURISM, Session Chair: Anthia Bakalbassi
82 Charalampos Giousmpasoglou and Dzung Dinh The intention to use Contactless Mobile Payment in the Vietnamese restaurant industry
140 Jian Ming Luo, Yulan Fan and Ziye Shang Critical success factors of entertainment tourism in Macau
281 Kaplan Uğurlu, Bayram Akay and Sevda Demirel The Effect of COVID-19 on Operating Costs: The Perspective of Hotel Managers in Antalya, Turkey
519 Catarina Azenha, Inês Carmo, Inês Bastos, Teresa Hermenegildo, Matilde Pereira, Michelle Moraes and Sofia Lopes The use of technologies during a tourist experience: Positive and negative aspects
522 Laura Lopes, Rita Sequeira, Sara Almeida, Michelle Moraes and Sofia Lopes Technologies and sustainability in tourism: Is it a win-win relationship?
579 Kristallenia Gavriilidou and Anthia Bakalbassi Current approaches of hospitality management. Case study: Le Palace Art Hotel & Ammon Express.
ROOM 8 SUSTAINABLE AND RESPONSIBLE TOURISM, Session Chair: Anna Kyriakaki
48 Eleni Anoyrkati, Vladislav Maras and Stefania Paladini, Delivering sustainable tourism with active mobility solutions: a comparative analysis of schemes, practices and policies
95 Iliana Sanmartin-Rojas and Francesc González-Reverté, Sustainability and hotel competitiveness facing of Covid-19
97 Bipithalal Balakrishnan Nair, The new normal through the transition of rural tourism
167 Danielle Robinson, Culture in, for, and as sustainability: Food tourism perspectives
169 Joanne Lobrino and Ephraimuel Jose Abellana, The Province of Bataan, Philippines as a Potential Food Hub Amidst the Pandemic: Basis for Food Chain Model
176 Noelle O’Connor and Philip Brown, An investigation into the attitudes of key Tourism Providers regarding ‘carbon-neutral’ tourism in County Clare, Ireland
252 Maria Kleinaki and Anna Kyriakaki, Planning a Sustainable Tourism Destination Focusing on Tourists’ Expectations, Perceptions and Experiences
268 Ying Ying Tiong, Tek Yew Lew and Yew Leh Fayrene Chieng, Unsustainable Tourism in Post Covid-19? No Way! The Future of Tourism Destinations Post-Pandemic
ROOM 9 TOURISM AND HOSPITALITY EDUCATION, Session Chair: Vaia Papanikolaou
30 Omer Sarac, Vahit Oguz Kiper and Orhan Batman, Development of Smart Hotels in the Coronavirus (COVID-19) Pandemic Process
50 Glykeria Myrovali, Maria Morfoulaki and Kornilia Maria Kotoula, The after COVID-19 tourism day for Thessaloniki, GR
77 Parameswaran Rajini and Dr.Ruwan Ranasinghe, Economic and Environmental Impacts of Tourism on residents’ Quality of Life: Evidence from coastal communities of Eastern Province
157 Robert Malmare, Alexandru Dobrescu and Mirela Mazilu, Romanian tourism in 2021-rise or fall?
159 Politimi Markogiannaki, Nikolaos Tzimos and Evangelos Kiriakou, Developing diving tourism in Eastern Chalkidiki. Implications and prospects in a characterized mining area
160 ChristinaKalogirou and EfstathiosVelissariou, Cross-border Tourism between Greece and Albania
178 Panteleimon Karamalis and Athanasios Vasilopoulos, Medical Tourism and Digital Innovation as a Growth Lever
10:30-14:00 MAIN ROOM(PLENARY SESSION)
All plenary sessions (opening ceremony, keynote speeches, executive panel discussion, presentation of destinations) will be accessible though live streaming at:
390 Philip Dietschi The human touch of Virtual Events
396 Ana Sofia Coelho, José Paulo Costa, Sandra Brás and Oliva Martins Identifying new opportunities from the pandemic crisis
406 Fernanda Oliveira, Maria Sofia Lopes and Sofia Eurico How far have impacts of COVID-19 outbreak changed Portuguese Tourists’ consumption patterns?
408 Mariana Casal-Ribeiro and Rita Peres Impacts of COVID-19 in Lisbon Tourist Destination
453 Aleksandra Terzić, Biljana Petrevska and Dunja Demirović Bajrami Personallities and Politics – prospects for outbound tourism in the pandemic blurred 2021
467 Sofia Almeida, Susana Mesquita, Ana Ramires and Inês Carvalho The Covid-19 impacts through the lens of tourist experts
502 Leylane Bertoldo de Campos, Felipe Gomes Do Nascimento and Adriana Brambilla Creativity and tourism in the pandemic period: the case of the rural community chã de jardim
ROOM 2 CULTURE AND HERITAGE TOURISM, Session Chair: Stella Kladou
6 Lombuso Precious Shabalala and Ikechukwu O. Ezeuduji Community Involvement and participation in Sustainable Development of Cultural Heritage Tourism: A case from South Africa
28 Rupa Sinha and Ahmad Albattat Community Development through sustainable endorsement of Gastronomy Tourism: An Ethnographic Study
40 Zakmalisa Erna Md Zaki, Ahmad Albattat, Syahir Munir Ismail Munir and Puteri Shaza Sharina Kadir, Tourist Expectation and Tourist Satisfaction of Penang War Museum
121 Vaia Papanikolaou, Yiannis Roussakis and Panagiotis Tzionas, Unveiling Post-truth politics in Dark Tourism site Management
128 Stella Kladou and Nikolaos Trihas, Gastro-cultural identity and branding: Acknowledging the goose that lays the golden egg
146 Quyen Le Thi To, Nhi Phan Thi, Ba Nguyen Thi Be, Tien Ly My, Phuong Nguyen Thi Huynh Phuong, Duyen Nguyen Thi My and Khanh Cao My Khanh The Cultural Impact of Tourism Development on local community. A case study at Sa Dec Flower’s village, Dong Thap province, Vietnam
ROOM 3 HUMAN RESOURCES MANAGEMENT, Session Chair: Spyros Avdimiotis
261 Ali Sukru Cetinkaya The Relationship Between Employee Complaints and Types of Mobbing at Workplaces
344 Omar Jawabreh, Ra’Ed Masa’deh, Mohammad Al Btoush and Osama Abu Hmaid Organizational Citizenship Behavior and Employee Performance: A Moderating Effect of Work Status in Restaurant Employees in Aqaba Special Economic Zone Authority (ASEZA)
365 Erika Zeelie The changing tourism patterns effect on employees within the tourism lodging sector in South Africa
449 Gönül Kaya Özbag and Tülay Polat Üzümcü Psychologıcal Empowerment and Organizational Commitment; Evidence from the Tourism Industry in Turkey
574 Spyros Avdimiotis, Ioanna Leontaridou and Costas Assimakopoulos Required skills for a spa management professional
ROOM 4 RELIGIOUS AND PILGRIMAGE TOURISM,Session Chair: Fotis Kilipiris
26 Kasun Shanthasiri and Dr.Ruwan Ranasinghe, Tourism and transition of indigenous cultures: with two dispersed indigenous communities in Sri Lanka
112 Christos Konstantinidis, Christos Mystridis and Eirini Tsagkalidou, The religious tourism as a competitive advantage of the Prefecture of Pieria.
193 Nompumelelo Linda and Antonia Thandi Nzama, The potential of African religious pilgrimages as a tool for tourism development in KwaZulu-Natal, South Africa
223 Xinhong Hai, Saloomeh Tabari and Wei Chen, An exploratory study on the dining motivations of Halal restaurants in China
303 Darius Liutikas, Restarting Tourism: Resilience and Adaptability of Pilgrimage
509 Horatiu V. Borza, Ionut C. Cazan and Smaranda A. Cosma, Adaptative Facebook Communication of Orthodox Entities in Covid-19 Context
ROOM 5 SUSTAINABLE AND RESPONSIBLE TOURISM, Session Chair: Evangelos Kiriakou
432 Paulin Poh Lin Wong and Balvinder Kaur Kler, Return of the Tourists: A New Hope for Destination Sustainability
439 Ana Maria Caldeira, Elisabeth Kastenholz and Alexia Silva, Sensory-rich experiences in wine terroirs across space and time: evidence from a Portuguese wine route
514 Maria Elisabete Silva, Pedro Neves, Patricia Araújo, Isabel Brás and Marco Fernandes, Carbon Footprint of Tourism sector in Portugal – Calculator development
541 Jose Pablo Abeal Vazquez, Pilar Tirado-Valencia and Mercedes Ruiz-Lozano, Sustainability, indicators and tourism intelligence: the case of urban tourism
542 Angel Mena-Nieto, Charles Estay-Ossadon, Sergio Pereira dos Santos and Laura Mena-Gonzalez, Analysis of the fulfilment of the European goals for the generation of municipal solid waste in the Balearic Islands.
561 Gianluca Goffi, The Potential of Sustainable Tourism for Poor Communities in Salvador de Bahia
ROOM 6 TOURISM AND HOSPITALITY EDUCATION, Session Chair: Iordanis Kotzaivazoglou
219 Georgios Linaroudis, Chrysoula Chatzigeorgiou, Evangelos Christou and Fotis Kilipiris, Tourism consciousness in the educational process: A survey among professors concerning structural aspects
289 Marcin Olszewski, University-industry relationships in tourism – a signalling theory approach
445 Paula Nejašmić, Petra Barišić and Zvjezdana Hendija, The impact of COVID-19 on Tourism Education: The Example of the University of Zagreb Faculty of Economics and Business
511 Şirvan Şen Demir, Mahmut Demir and Onur Aktürk, The effects of teaching techniques on learning in tourism distance education during the Covid-19
543 Philisiwe Lorraine Molefe and Portia Pearl Siyanda Sifolo, Responding to Challenges of Tourism Educators: The case of Amajuba Department of Education in Newcastle, South Africa.
ROOM 7 TOURISM PLANNING AND DEVELOPMENT, Session Chair: Ioannis Valachis
181 Panagiota Dionysopoulou, Evangelia Kasimati and Anastasia Troumpa, Comparative Study of Legislative Regulations Concerning Tourist Consumption
206 Besarta Vladi and Kejda Nuhu, Innovation in tourism as a strategy for blue tourism development in albania
299 Alexander Balzan and Ana Carolina Arboleda Gallo, The role of local administrations in the reactivation of tourism. Case study: CBT in Medellín, Colombia.
324 Despina Dimelli, Tourism and urban conservation in historic centers: The case of Chania
359 Eva Rachmawati, Empowerment in tourism context: Developing vs Developed Country
369 Joanna Rakowska, Iwona Pomianek and Irena Ozimek, Regional differentiation of priorities and the use of EU funds for the development of tourism in Poland
ROOM 8 TRAVEL AND LEISURE, Session Chair: Panagiotis Kassianidis
3 Anish Yousaf, Abhishek Mishra and Insha Amin, Autonomous/controlled motivations for youth travellers: A self-determination theory perspective
59 Anita Aina and Ikechukwu O. Ezeuduji, Generation Z attitude towards domestic tourism: a case of KwaZulu-Natal
60 Rashmi Rodrigo, Ruwan Ranasinghe and Dhananjaya Nawarathne, Package Tour Satisfaction and Successful Holiday Experience: Package Outbound Tourists’ Perspective in Sri Lanka
207 Martin Falk and Gudrun Helgadottir, Determinants for the withdrawal of companies in the tourism and leisure industry from the UN Global Compact programme
209 Kubra Asan and Emre Ozan Aksoz, Bicycle touring experiences as a social inclusion activity for visually disabled individuals
224 Claudio Milano, Tourism and (im)mobilities in tourist city. Tackling Barcelona tourism monoculture in times of crisis.
288 Hezi Israeli, Personal organized tours as a compromise between organized tour packages and individual tourism
508 Eva Hagsten and Martin Falk, Pricing of virtual academic conferences
ROOM 9 CONSUMER BEHAVIOR IN TOURISM, Session Chair: Prokopis Christou
61 Lambros Tsourgiannis, Stavros Valsamidis, Vasilios Zoumpoulidis and Fotini Perdiki How COVID -19 affected Baby Boomers’ touristic attitudes in Greece?
79 Suzanne Amaro and David Oliveira Determinants of Intentions to Use Near Field Communication Mobile Payments in a Pandemic Context
143 Spyridon Mamalis, Irene Kamenidou, Ifigeneia Mylona, Aikaterini Vassilikopoulou and Evangelia Zoi Bara Gender and age differences in destination image evaluation: the case of Drama, Greece
246 Justine Barton-Harvey, Cristina Lupu, Giacomo Del Chiappa and Martina Gonzalez-Gallarza Erasmus -driven destination experience and students’ ambassadorship behavior: a multi-stakeholder perspective
376 Yangyang Jiang, Nikolaos Stylos and Fangzhe Hong Delineating Generation Z travelers’ place attachment within a night urban tourism context: A consumption values perspective
399 Vandita Hajra and Arun Aggarwal Unveiling the antecedents of senior citizens’ behavioral intentions to travel : A mixed-method approach
401 Shampy Kamboj and Manita Matharu Understanding guests’ behavior for green hotels: The moderating role of Involvement
16.00 -18.00 PARALLEL SESSIONS
ROOM 1 COVID 19 AND TOURISM, Session Chair: Ifigeneia Mylona
363 Fayrene Chieng, Ying Ying Tiong and Tek Yew Lew From Stay in Touch to Stay in Tech: Enhancing Tourist Engagement through Smart Tourism Technology
540 Susana Silva and Paulo Carvalho Impact of the COVID-19 on rural tourism in Portugal: the stakeholders’ perceptions
550 Dongmei Ren and Dolores Sanchez Aguilera COVID-19 Impacts on Chinese outbound tourism and survival strategy
563 Dolores Sánchez-Aguilera, Angela Martinez-Rivas and Jaime Martinez-Ruiz Gone with the COVID-19. Impacts on tourism business in the neighbourhoods of Barri Gòtic and Sagrada Familia (Barcelona, Spain).
576 Prokopis Christou and Maria Rigou The wellbeing of tourism employees a year after the pandemic outbreak
506 Fabiana Faxina and Flavio Paulo Jorge Nunes Sustainability Assessment of Community-Based Tourism and the recovery from Covid-19 crises
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ROOM 2 CRUISE AND MARINE TOURISM, Session Chair: Ourania Vitouladiti
271 Maria Skordala and Georgios Skoufas Dark tourism and recreational wreck diving: preliminary investigation of a new potential touristic trend
278 Christian Michel, Michel Bockiau, Laurent Berti and Georgios Skoufas Public aquaria and recreational SCUBA divers interactions
294 Daiva Labanauskaite and Ana Timonina-Mickeviciene Development of marina services in the context of sustainable water and coastal tourism
321 Yianna Orphanidou, Leonidas Efthymiou, Paraskevi Dekoulou, Eleftherios Sdoukopoulos, Maria Boile and Vasiliki-Maria Perra Sustainable Restart of the Cruise Industry includes Local Producers in the Supply Chain
345 Susana Rachão, Filipe F. Taveira, Alexandra I. Correia and Goretti Silva What motivates nautical tourists to the littoral northwest, Portugal?
529 Andrew Jenkins and Adam Dennett Herzberg’s Two Factor theory of work motivation: an application to hospitality workers on cruise ships.
ROOM 3 CULTURE AND HERITAGE TOURISM, Session Chair: Theano Terkenli
39 Shufri Johari, Ahmad Albattat, Muhammad Hazmi Abdul Hafiz, Nur Farrah Ain Mahmud and Nur Farrahim Ahmad Fauzi Exploring Melaka Heritage Food: Study on Visitor’s Awareness Towards Baba Nyonya Food
149 Evangelos Kiriakou, Ioannis Valachis, Sasho Korunovski and Giorgos Palisidis Historical paths as a DMO tool for sustainable tourist development: the case of Ho Chi Minh paths in Greece
152 Gulsun Yildirim A New Dimension For Revitalization of Silk Road Tourism: Turkic Council Modern Silk Road Joint Tours
158 Aysen Ertas and Gulsun Yildirim An Investigation of Local Cuisine of Silk Road: The Case of Turkic Council Modern Silk Road Joint Tours
208 Dang Thi Phuong Anh Stakeholders in maintaining event tourism under Covid 19 storm: The case of Vietnam
247 Vasiliki Georgoula and Theano S. Terkenli Implications of Covid-19 pandemic for cultural tourism: the case of Cyclades, Greece
9 Mitliadis Nikolaou and Ioannis Valachis Destination Management in Central Macedonia, Greece: Launcing a new DMO model
17 Ahmad Albattat, Hary Hermawan, Farah Aida Nordin and Nur Fitri ShareezaAbdul Rahim Local Resident Perception Regarding Intention to Visit for Medical Tourism
21 Elizabeth Abiola-Oke Stimulating Physical Environment for Stronger Positive Customer Experience in Tourism Enterprises for Sustainable Development of tourism
24 Zakiya Alhasni, Zakiya Alhasni and Zakiya Alhasni Destination Management and Development of sustainability-based Tourism in Oman
31 Nurul Farah Izzah Zailani, Ahmad Albattat, Sin Yee Wong, Muhammad Haziq Nazri and Nini Shaliza Mohd Zuraimi Tourist motivation factors towards health and wellness tourism in malaysia
115 Jennifer Kim Lian Chan An analysis of COVID-19 Pandemic impacts on tourism city
174 Süheyla Golcheshmeh Alienation in Tourism: Comparison of Kusadasi and Cappadocia Destinations
ROOM 5 EXPERIENCE DESIGN AND MARKETING, Session Chair: Antonia Delistavrou
163 Rahul Pratap Singh Kaurav, Ruturaj Baber, Snigdha Kainthola and Pinaz Tiwari India as a preferred tourist destination: An International Perspective
185 Yuanyuan Zong, Youyu Dai, Tianyu Wu and Danwei Bu Exploring Creative Cultural Tourism Design in “Internet Plus” Era: A Case of Hankou Historic Blocks in Wuhan
214 Kyriaki Anastasiadou, Bojana Cejic, Zafeiroula Kallitsari and Dimitrios Paschaloudis The customer experience through the customer journey of a Greek hotel in Corfu
411 Sandhiya Goolaup A Conceptualization of Sharing in Extraordinary Food Experiences
492 Garyfallos Fragidis An integrated view on the design of smart services in tourism
496 Seda Yetimoğlu and Ferdi Bişkin Visitor Experience in Theme Parks: The Case of Konya Tropical Butterfly Garden, Turkey
386 Luca Buccoliero, Elena Bellio and Livia Luciani Ranier Gaudiosi di Canosa The restaurant experience at the times of coronavirus: the “new normal” between delight and safety.
ROOM 6 FINANCE AND ECONOMICS OF TOURISM, Session Chair: Ourania Gkouna
51 Sathika Dias Dahanayaka, Dr.Ruwan Ranasignhe and Dr.Maduranga Kulathunga Do going green concept and csr activities influence on financial performance? Evidence from sme hotels in sri lanka
56 Romina Radonshiqi and Arch. Enea Stavre The impact of tourism on the labor market during the pandemic in Albania
80 Panagiotis Dimitropoulos, Konstantinos Koronios and Lazaros Ntasis The Association of Environmental and Social Performance to European Hotel Firms’ Default Risk: The Impact of the COVID_19 Crisis
123 Saizal Pinjaman and Marry Tracy Pawan The Relationship between Macroeconomic Factors and Tourism Demand for ASEAN Countries
272 Jose Luis DurÁn-RomÁn, Juan Ignacio Pulido-FernÁndez, Pablo Juan CÁrdenas-GarcÍa and Isabel Carrillo-Hidalgo Tourist tax and willingness to pay in mature destinations: a cluster analysis
162 Viachaslau Filimonau and Vladimir Ermolaev Industrial symbiosis as a novel approach to managing food waste in the hospitality sector after Covid-19
ROOM 7 INFORMATION AND COMMUNICATION TECHNOLOGIES IN TOURISM, Session Chair: Costas Assimakopoulos
46 Susanthi Obeywardhana and Ruwan Ranasinghe Socio-economic Impacts of Covid-19 Pandemic on Hotel Sector and Way Forward Under New Normal Conditions: Sri Lankan Perspective
175 Kliment Naumov and Ivanka Nestoroska Tourism Issues in North Macedonia in Conditions of Global Pandemic (Tour Guiding Chalenges)
213 Petros Demetriou Hotel Food Waste in Cyprus: A Preliminary Case
228 Mukhles Al-Ababneh Impact of Hotel Service Innovation on Customer Satisfaction from Tourist Perspective
238 Dimitris Kouklos Internet Addiction in Workforces: “An Exploration Through the Eyes of Hospitality Industry Managers”
379 Carolina Silva, Inês Machado, Margarida Matos and Michelle Moraes Tourists’ perceptions and the Smart Hotel concept
499 Adriana Silva Mósca, Ana Gabriela Ribeiro Machado, Beatriz Maria Lopes Nunes, Inês Cristina Gomes Branco, Michelle Moraes and Sofia Lopes Tourists’ preferences related to advanced hotel technologies
ROOM 9 HUMAN RESOURCES MANAGEMENT, Session Chair: Mary Constantoglou
18 Ut Lon Im, Ching-Chi Cindia Lam and Erdan Ma The Behavioural Effect of Service Employees under the Pandemic: A case of Macao
32 Christina-Maria Tsakiridou, Charikleia Karanasiopoulou and Georgios Theriou Employer Branding in the Hospitality and Tourism Industry in Greece: Attracting Talents
249 Işıl Arıkan Saltık Work Values in Tourism: A Comparative Study between Polish and Turkish Students
311 Ali Sukru Cetinkaya The Relationship Between Social Loafing and Knowledge Management
317 Theodoros Stavrinoudis, Moschos Psimoulis and Christos Kakarougkas Classification of HR empowerment methods in hospitality, as presented in the international literature
382 Marilena Mathioudaki, Filotheos Ntalianis and Maria Ntaliani Diversity and Transformational Leadership: A Hotel Study in Crete
398 Persefoni Polychronidou and Xanthippi Chapsa Employee satisfaction in tourism businesses in the prefecture of Halkidiki – An empirical analysis
456 Angela Roberta Leite, Saulo Ribeiro Dos Santos, Joana da Silva Castro Santos, Beatriz Teixeira Fernandes and Aline Ferreira Moraes Employability and pandemic: preliminary analysis in the service sector in São Luís (Maranhão, Brazil)
ROOM 10 MANAGEMENT AND ENTREPRENEURSHIP IN TOURISM, Session Chair: Athanasios Gkounas
138 Gerasimos Kontos, Konstantinos Malagas and Nikitas Nikitakos Assessing Seaplanes Contribution for the Development of Tourism Potential for Greek Islands
141 Konstantinos Koronios, Lazaros Ntasis, Panagiotis Dimitropoulos, Alkistis Papaioannou and Vasilios Giannopoulos The Impact of the COVID-19 Crisis on Tourism Arrivals: Evidence from Greece
336 Vasiliki Kefalidou, Panagiotis Kassianidis, Spyros Avdimiotis and Fotis Kilipiris Safely Navigating the Aviation Industry Recovery: the key for increase the Load Factor
415 Stella Tsifitopoulou, Panagiotis Kassianidis, Spyros Avdimiotis and Fotis Kilipiris Customers and Passengers’ Satisfaction in Conjunction to Governments’ Regulations in Aviation Industry During Health Crisis in Europe
461 Angela Roberta Leite, Saulo Ribeiro Dos Santos, Joana da Silva Castro Santos, Aline Ferreira Moraes and Beatriz Teixeira Fernandes Indications of the resumption tourism in São Luís (Maranhão, Brazil) airport during the year of 2020
ROOM 2 SPECIAL INTEREST TOURISM, Session Chair: Chryssoula Chatzigeorgiou
391 Dustine James Maaño, Leanne Elaica Dimalanta and Victoria Villegas-Bacay Filipino Hilot: Exploring its Opportunities as the Primary Wellness Tourism Product of the Philippines
565 Mykola Petrushenko and Hanna Shevchenko Chornobyl as an object of “green dark tourism”: a view of the experience environmental economy
55 Aikaterini Vassilikopoulou Locals’ Attitudes towards Begpacking: Some Empirical Evidence from Greece
145 Piyumi Perera and Gayanga Rathnayaka Causal Factors in Measuring the Success of Health Tourism In Sri Lanka : A Study Reference to Kandy
366 Nikshitha Shetty and Neepa Premodh Assessing the impact of coastal tourism in Mangalore: A community perspective
581 Athina Papageorgiou and Tsakakis Grigorios, Tourism destination growth through special interest tourism development in the post – COVID era: The case of the Prefecture of Chania
ROOM 3 CONSUMER BEHAVIOR IN TOURISM, Session Chair: Georgios Tsekouropoulos
75 Chidchanok Anantamongkolkul Factor influencing Indian tourist behaviour
89 Panagiwta Boziou, Antonios Katavelos and Georgios Tsekouropoulos Greek students’ eating habits and the effects of gastronomic tourism marketing
132 Khaled Abdo Naji and Haifa Nasser Alsubaie The Impact of Social Media on Consumer behavior in Saudi Arabian Tourism Industry
307 Faiz Izwan Anuar, Ilya Zulaika Zabidi, Ayu Asmanizza Ahmad Zaid and Siti Nurhijanah Ja’Afar Kamal Young Tourists’ Trust in Instagram Travel Influencers and their Intention to Visit Travel Destinations
495 Rafaela Malerba, Elisabeth Kastenholz and Maria João Carneiro Families with children as a market for wine tourism? Insights from a systematic literature review
518 Ourania Gkouna, Ioanna Simeli and Athanasios Gounas Tourist Behavior, Typology and Travel Motivation in Covid-19 Era
243 Milica Luković and Marija Kostić New food tourism demands: Changing tourists nutritional habits revival traditional ethnobotanical knowledge
ROOM 4 COVID 19 AND HOSPITALITY, Session Chair: Panagiota Balaska
7 Alaa Abukhalifeh COVID-19 : Hotel Re – Opening Planning
53 DivyaKushangi and RuwanRanasinghe Challenges and Way Forward for Safari Boat Operations under New Normal Condition of COVID 19 Pandemic : The Sri Lankan Experience
57 EneaStavre and RominaRadonshiqi Investments in the hotel sector in tourism destination during the pandemic in Albania
256 EiriniThamnidou Reducing perceived health risk to attract hotel customers in the Covid-19 pandemic era: an overview of the current situation in Halkidiki.
300 AlinaBadulescu and Simona-VioletaArdelean Airbnb accommodation and the COVID-19 crisis. An investigation in the city of Oradea, Romania
485 Ana Lucas Directions for the post-COVID-19 restarting management in SMC hotels and restaurants sector
483 Marietta Németh and Petra Dr. Gyurácz-Németh Key performance indicators before and during/after the “COVID-19 times” in the Hungarian hotel sector
ROOM 5 COVID 19 AND TOURISM, Session Chair: Konstantinos Alexandris
273 Muhamad Redito Gea Anjana, Eva Rachmawati and Rinekso Soekmadi The impact of the Covid-19 Pandemic on local tourism communities in Indonesia
290 Sandeep Basnyat and Sunil Sharma ‘Perceptual authenticity’: a key to rejuvenating Post-COVID tourism
292 Hasan Ali Erdogan, Ramazan Gunduz and Yılmaz Secim Neolithic way of nourishment in archaeodestinations as a post-COVID 19 tourist attraction: a case of Çatalhöyük
349 Gabriela Antošová, Monika Klímová and Kristýna Vůchová German inbound tourism to the Czech Republic- current situation, support and changes
414 Daryl Ace Cornell and Edgar Allan Mendoza Research Capacities of Philippine Tourism and Hospitality Academics : A Pandemic Perspective
470 Hamza Al-Nawafleh,Estrella Diaz and Rocio Carranza The effect of covid 19 on tourism and how smart technology can deal with negative consequences
515 Anthi Gousiou, Panoraia Poulaki and Maria Lagou Covid-19 Pandemic and Tourism Employees’ Readiness in Greece
558 Ilidia Carvalho Portuguese travel agencies versus current crises
ROOM 6 TOURISM PLANNING AND DEVELOPMENT, Session Chair: Alexander Pakhalov
312 Mary Constantoglou and Gesthi Chatziliadou, Putting the sharing economy into perspective. The case of Thessaloniki during the COVID 19 crisis.
326 Konstantinos Giannopoulos, Paris Tsartas and Konstantinos Anagnostelos, A first approach of Greek start-ups, related to Tourism, Culture and Leisure.
339 Peter Vlachos and Vasiliki Komninou, Restarting live events in Greece: An industry analysis of post-pandemic strategies
397 Athanasios Kriemadis and Dimitra Kapnisi, Business excellence methodologies and practices in wellness tourism industry
409 Truong V. Nguyen and Tetsuo Shimizu, Sample size and population total estimation of count data: Application in tourism statistics
433 Vera Antunes, Gisela Gonçalves and Cristina Estevão, Rethinking Thermalism: A Theoretical Reflection On The Importance Of Strategic Communication
ROOM 7 CRUISE AND MARINE TOURISM, Session Chair: Georgios Skoufas
81 Lord Jan Rodiris Environmental Dimension Management and Pro-Environmental Behavior in Coastal Destinations
188 Piyumi Perera and Gayanga Rathnayaka Assessment of Tourists Satisfaction on Destination Attributes of Marine Environment Mammal Tourism: An Example From Mirissa, Sri Lanka
195 Riccardo Spinelli and Clara Benevolo Sailing troubled waters: a systematic review of nautical tourism research
244 Inês Silva,Cristina Barroco and Carla Silva Cruise Tourism: An Overview of Motivations
270 Anastasia Tsirika and Georgios Skoufas Do Posidonia oceanica’s meadows constitute a potential hot spot for Mediterranean recreational SCUBA diving?
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ROOM 8 CULTURE AND HERITAGE TOURISM, Session Chair: Erdogan Ekiz
267 Surbhi Dayal Towards a Culturally Sustainable Tourism: A Case of Rajasthan
402 Elena Borin Management and governance for cultural tourism: a literature analysis to identify new paths for the future
532 Panagiota Tzouvaleki, Evangelos Christou, and Chryssoula Chatzigeorgiou Management of UNESCOs historic city centers. The motivations of the visitors and the behavior of the stakeholders.
548 Élmano Ricarte Folk tourism in Lisbon: COVID-19 impacts on “Festas de Lisboa” and on its social and cultural contexts
335 Ivanka Nestoroska and Kliment Naumov Covid19 consequences on tourism in North Macedonia –a destination perspective for domestic tourism
368 Fotis Kilipiris and Georgios Palisidis Issues in developing gastronomic destinations in mountainous areas: the case of Mount Paiko, Central Macedonia, Greece.
291 Karin Koziol Adaptive Destination Governance. A new approach for the development of tourism destinations?
88 Athanasios Dimtsis, Ioannis Valachis and Evangelos Kiriakou Destination and City Branding through local gastronomy: the cherry fruits in the city of Edessa
120 Naser Ul Islam and Manjula Chaudhary Impact of tourism attractiveness on the attitudes and behaviours of tourists visiting Kashmir valley, India
29 Ahmad Sayuti Yahya,Ahmad Albattat, Nurul Huda Abd Halim, Shaklin Sania Sahlan and Siti Aishah Kathar Ismail Destination Image of Mamak’s Food and Tourists’ Behavioural Intention in Eating Mamak’s Food in Georgetown, Penang
36 Azizul Jamaludin, Ahmad Albattat, Hermawan Prasetyanto and Nur Ain Syahira Salehuddin Customer Purchasing Intention towards Healthy Selection of Menus in Fast Food Restaurant
41 Muhd Hakim Hamdan, Ahmad Albattat, Siti Aisyah Azizan and Siti Athirah Alias The Awareness Level on Effect of Food Additives among Private University Culinary Arts Students
117 Handan ÖzÇelİk Bozkurt Sustainable Food Approach and The All-Inclusive System Paradox
118 Noelle O’Connor and Anna O’Loan Rewards, motivation and the restaurant industry: an investigation into the impact of rewards on motivation and job satisfaction of frontline employees in the restaurant industry in limerick city (Ireland)
308 Christina Bonarou “Stay home now, travel later” tourism destination campaigns: good practice narratives and lessons learned
484 Dionysios Paliouras and Katerina Traptsioni Destination Promotion Marketing Mix of Greek Municipalities. The impact on Destination Occupancy Rates and Municipal revenues.
497 Eleftheria Rapti and Gkouna Ourania Crisis Management in Tourism: Visit Intention and Destination Image in Post Covid-19 Crisis Recovery
520 Christos Tsimitris, Athanasios Gounas and Ourania Gkouna Destination branding issues and challenges in Covid- 19 era. The case of municipal unit of Paralia area in Pieria Prefecture
385 Christos Koutsogiannis and Maria Salamoura The role of local government in destination brand image: the case of Municipality of Nafpaktia
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ROOM 2 FINANCE AND ECONOMICS OF TOURISM, Session Chair: George Apostolou
341 Lahorka Halmi and Katarina Poldrugovac Sustainability reporting – what is next?
407 Truong V. Nguyen and Tetsuo Shimizu Covid-19 pandemic and policy responses: Economic impacts from perspectives of the tourism industry
457 Shirley Consuelo Honajzrová Banús and Jonathan Osuoha Trends of Tourism Taxation in Developing Economies During the Coronavirus Crisis.
487 Sakib Bin Amin, Syeda Taiyeba Islam, Farhan Khan and Faria Manal Rahman A Critical Analysis on Reviving the Tourism and Hospitality Industry in Bangladesh after Covid-19
564 Silvana Serrão, Rui Costa, Jorge Mota, António Moreira and Carlos Costa Performance Indicators for the wine tourism industry
ROOM 3 INFORMATION AND COMMUNICATION TECHNOLOGIES IN TOURISM, Session Chair: Ioanna Simeli
22 Daniela Freund, Mireia Canut-Cascalló and María López-Planas Do women entrepreneurs face gender-based barriers in Barcelona’s tourism sector?
44 LeenAlbattat and Ooi Boon Keat Understanding Cross-Cultural Communication Barriers Among PR Practitioners in Malaysia
129 Vincent Grèzes Strategies of Companies Facing Client and Resources Limitations: Innovation Patterns Analysis
250 Alkistis Papaioannou and Konstantinos Koronios The impact of Business Practices on Business Performance: Empirial Evidence from Tourism and Hospitality Industry
260 Arthur Huang and Jorge Ridderstaat Linking consumer spending to COVID-19 news: The US experience
ROOM 5 MARKETING IN TOURISM AND HOSPITALITY, Session Chair: Park Beede
332 Gilda Hernandez-Maskivker Influencer Marketing in the tourism industry
351 Luigi Piper, Maria Irene Prete, Lucrezia Maria De Cosmo and Gianluigi Guido Heritage personality as determinants of destination loyalty and the mediating role of satisfaction.
400 Ourania Vitouladiti and Dionysia Petropoulou Greek tourism and new market segments. The case of Spain and Latin America. Marketing implications
403 Mahmoud Alghizzawi, Mohammed Habes and Mazuri Abd.Ghani The impact of digital health marketing ads on tourism in Jordan
427 Jay Bryan Gasque, Lourdes Lucille Ordoveza and Victoria Villegas-Bacay The Shopping and Destination Attributes That Make A Destination Attractive: The Case of Taytay Tiangge
442 Long Pham Hong, Toai Nguyen Cong and Trang Pham Huong The Evaluation of Mu Cang Chai Brand Equity from the Domestic Tourists’ Perspectives
ROOM 6 RELIGIOUS AND PILGRIMAGE TOURISM, Session Chair: Noela Michael
156 Athina Nella and Ioannis Chatzigiaktsidis, Wine tourism in the region of Central Macedonia: perceptions of wine consumers and winery owners
164 Arthur Huang, Melissa Jahromi and Aarash Baktash, Understanding the relationship between Restaurants’ Safety Violations and COVID-19 Transmission
210 Aristeidis Chatzipoulidis, George Kokkinis and Theodoros Kargidis Benchmarking e-tourism
305 Nagihan Cakmakoglu Arici, Examining hotel customers’ perception and satisfaction in a pandemic using user-generated contents
331 Maria Grazia Bellizzi, Laura Eboli, Carmen Forciniti and Gabriella Mazzulla, Cycling for a sustainable tourism: a preliminary study in an urban area of Italy
466 Angela Roberta Lucas Leite, Saulo Ribeiro Dos Santos, Aline Ferreira Moraes, Hudson Bianckinni Serra Gusmão and Julia Cristina Lucas Leite, Motivations and Expectations of Participants in a Tourism Online Courses in Maranhão, Brazil
ROOM 8 SUSTAINABLE AND RESPONSIBLE TOURISM, Session Chair: Ustijana Shikoska
37 Vahit Oguz Kiper, Ömer Saraç and Orhan Batman, Drought Tourism: Does Tourism Have a Role on Depletting Water Supply?
67 Meenu Pathirana and Ruwan Ranasinghe, Identifying Environmental and Social Degradation due to Tourism: Stakeholder Perspective on Sustainable Industry Practices
84 Velan Kunjuraman, Livelihoods diversification through community-based ecotourism: a case of sabah, malaysian borneo
211 Alba Viana-Lora and Marta Gemma Nel·lo-Andreu, In search of tourism research that generates social impact
232 Sayan Bhattacharya, Arkajyoti Shome and Avirup Datta, Socio-environmental survey and sustainable management of an ecotourism hamlet situated in Darjeeling district, India
ROOM 9 TOURISM AND HOSPITALITY EDUCATION, Session Chair: Dimitrios Paschaloudis
47 Jenika Fernando, Ruwan Ranasinghe and Jayathree Herath, Can elephant- based volunteer tourism be promoted in Sri Lanka
114 Aleksandra Prodanovic Stamenovic, Zoran A. Ristic, Milosava Matejevic, Milutin Kovacevic, Igor Pongijer and Vladimir Markovic, Hunting tourism education in Serbia
202 Maria Papathanasiou, Nikolaos Trihas and Konstantinos Tsilimpokos, Foreign languages across the tourism and hospitality curriculum in Greece: Students’ views and perceptions
235 Nga P T. Nguyen and Phan T. Trinh, Scenario for training human resources for tourism to adapt to change in post-Covid 19 in Vietnam
282 Tam Minh Nguyen, Phuong Lan Thi Nguyen and Nhan Thanh Ho, Educational tourism : the antecedents of satisfaction and loyalty
362 Rupinder Kaur and Babul Thomas Gomes, The COVID 19 impacts on the post-secondary institutions on Bachelor of Hospitality Management (BHM) International Students – A case study at Acsenda School of Management, Vancouver, Canada.
491 Elena Stiubea and Alina Badulescu, The Spatial Impact of Airbnb in three cities: Vienna, Paris and Barcelona
ROOM 10 TOURISM PLANNING AND DEVELOPMENT, Session Chair: Marco Martins
14 Marco Martins, Ricardo Guerra and Lara Marisa Santos, Rethinking Tourism Planning and Development in a Post COVID-19 World – An exploratory study
102 Kelly Maguire and Emmet McLoughlin, Evidence based evaluation of planning for Sustainable Tourism Events in Ireland and Wales
125 Michał Żemła, Home-sharing and overtourism in the eyes of residents of a tourism city – the case of Cracow, Poland
212 Thashneem Bhanu and Prasanna Kumar, Exploratory Study on Wine Tourism of Karnataka
236 Asif Hussain and Francesc Fusté-Forné, Conscious travel paradigm and the future of tourism: The case of regenerative tourism
259 Trinh Le Anh and Nguyen Duy Thanh, Impact of festivals management on tourism product development. Evidence in vietnam
265 Jorge Coelho and Filipe Costa, Requalification of public spaces and tourism development: the case of Vizela – Northern Portugal
11:00-11:30 Break
11:30-13:30 MAIN ROOM(PLENARY SESSION)
All plenary sessions (opening ceremony, keynote speeches, executive panel discussion, presentation of destinations) will be accessible though live streaming at:
12:30-13:30 Live Guiding Experience of Athens: Strolling around my authentic Athens, by Dimitria Papadopoulou, Certified Tourist Guide and Accredited National Trainer
Has it ever happened to you to walk alongside the same street every day without really “seeing” what is around you? Being able to “see things from inside” is a capacity that we can practice together. If you haven’t ever “seen” Athens, or if you want to “see” the same things through different eyes, explore the city accompanied by Dimitria on her virtual live streaming tour in Plaka and around the Acropolis hill.
42 Zoe Charis Belenioti, Covid19 resilience via digital cultural heritage: Digital life in museums and festivals during the anthropause
172 Fernando Toro Sanchez, Study of Language-segmented based on TripAdvisor reviews related to the memorable tourist experience.
186 Elina Gavriljuk, Franziska Thiele, Hannes Thees and Natalie Olbrich, Towards Digital Value Creation in German Tourism – Obstacles, Processes and Tools
217 Aarni Tuomi, Evaluating the ‘Humanness’ of Computer-Generated Fake Restaurant Reviews
242 Ani Wijayanti and Erlangga Brahmanto, The Weakness of YouTube as a Tourism Promotion Tool During the Covid-19
257 Naïma Aïdi, Do “anti-tourism” protests affect tourist experience? Online reviews’ evidence in the smart city of Barcelona
258 Alexandra Correia and Catarina Ferreira, An Instagram content analysis: Braga, the best European destination 2021 in northern Portugal
ROOM 3 SPORT MANAGEMENT AND SPORTS TOURISM, Session Chair: Marica Mazurek
43 Eleni Anoyrkati, Theopistos Kenanidis and Kostas Alexandris, Achieving sustainable sports tourism by adopting sustainable mobility practices: the case of London Olympics
63 Laura Gisbert-Enrique, Antonio Vidal-Matzanke and Pablo Vidal-González, Women in the last of the male domain: Opinions of an expert panel
103 Thomas Karagiorgos, Konstantinos Konstantinidis, Apostolia Ntovoli and Kostas Alexandris, Managing service quality in an international sport event: the case of Oceanman-openwater series
255 Panagiota Balaska, Thomas Karagiorgos and Kostas Alexandris, Profiling runners of a city sport event: The case of the “Alexander the Great” international marathon
301 Marijana Đurađević and Darko Dimitrovski Revisiting revisit intention of rafting sporting event EVENTQUAL
387 Sarthak Sengupta, Apoorva Dhuria and Anurika Vaish, A Study on Dream11 Gaming Platform during the COVID-19 Pandemic
464 Kyriaki Ananiadou and Sofoklis Skoultsos, Small scale events and destinations: The Case of three sport events in Greece
ROOM 4 SUSTAINABLE AND RESPONSIBLE TOURISM, Session Chair: Anestis Fotiadis
283 Dwiesty Dyah Utami, Wawan Dhewanto, Yuliani Dwi Lestari and Dina Dellyana, Rural tourism entrepreneurship for sustainable rural tourism
333 Ilias Koufiotis, Alexandra Chazlari and Alexandros Makris, Agritourism as a significant alternative of tourism in Greece during Covid-19 pandemic era.
337 Stella Kostopoulou and Evangelia Stergiou, Covid-19 pandemic and regional tourism vulnerability. The case of Greek Regions
536 Helmuth Yesid Arias Gómez and Gabriela Antošová, A Spatial Perspective Guiding the Specialization in Local Tourism: Case Study Bogotá-Colombia
ROOM 6 TOURISM PLANNING AND DEVELOPMENT, Session Chair: Christina Bonarou
434 Iwona Pomianek, Katarzyna Gralak, Irena Ozimek and Joanna Rakowska, Accommodation base and tourist traffic in Poland in a regional perspective in 2005-2019
498 Supriya Bhutiani, Hosting & Attending Non- mega,Covid-19 secure , socially distanced tourism events in urban cities: considerations,opportunities,challenges and solutions.
534 Gabriela Antošová and Helmuth Yesid Arias Gómez, Challenges of Kosovo´s enlargement to V4+ in the consequence of coronavirus pandemic situation
557 Dorothea Kerefiadou and Panagiota Kyriakidou, Digital nomads tourism in Greece:current issues and prospects for development
45 Arosha Shanaka and Ruwan Ranasighe, Can Stilt Fishing be Developed as a Recreational Tourism Activity? Challenges and Opportunities
233 Junfeng Shi and Éva Erdélyi, Film-Induced Tourism: The Role of Chinese Tourists’ Preference in Destination Development
ROOM 7 TRAVEL AND LEISURE, Session Chair: Kaat de Rider
133 Bình Nghiêm-Phú, Thu Hương Kiều and Thị Thu Trang Hoàng, Leisure activities and life satisfaction: A study of the quantity and quality aspects of leisure activities
204 Maria Klouvidaki and Georgia Zouni, ‘The travel behaviour of vegetarians and vegans. How the market can attract them as tourists’: The case of Greece as a travel destination for vegans and vegetarians
342 Burcu Koç, New priorities influencing the travel decision: Can VFR travel get a leading role after the pandemic?
436 Daryl Ace Cornell, Lenis Aislinn Separa and Celso Jovy Torreon, Developing Divisoria as shopping tourism destination amidst Covid-19
524 Sebastjan Repnik and Gabriela Antošová, Corporate security in tourism – the example of Slovenia
ROOM 8 TRAVEL AND LEISURE, Session Chair: Ourania Vitouladiti
133 Bình Nghiêm-Phú, Thu Hương Kiều and Thị Thu Trang Hoàng, Leisure activities and life satisfaction: A study of the quantity and quality aspects of leisure activities
204 Maria Klouvidaki and Georgia Zouni, ‘The travel behaviour of vegetarians and vegans. How the market can attract them as tourists’: The case of Greece as a travel destination for vegans and vegetarians
342 Burcu Koç, New priorities influencing the travel decision: Can VFR travel get a leading role after the pandemic?
436 Daryl Ace Cornell, Lenis Aislinn Separa and Celso Jovy Torreon, Developing Divisoria as shopping tourism destination amidst Covid-19
ROOM 9 WINE AND GASTRONOMY TOURISM, Session Chair: Theodosios Tsiakis
405 Liao Wei, Present the wine and heritage tourism of Spain to Chinese cultural tourists: Cases of Priorat and Ribeira Sacra
419 Juliana Meneses, Cristina Barroco and Carla Silva, Gastronomic Tourism and New Paths
454 Francinete da Silva Guilherme, Alessandra Souza Queiroz Melo and Adriana Brambilla, Gastronomy and cultural tourism in João Pessoa-PB / Brazil: appreciation and post-pandemic recovery
389 Diana Teresa Guimarães Lopes Cunha, Elisabeth Kastenholz and Carla Silva, Profiling Portuguese wine tourists: Demographics, travel behavior and wine involvement
393 Lúcia Pato, Diana Cunha, Conceição Cunha and Elisabeth Kastenholz, Women in the lead of wine tourism: How do women differ from men in leadership activities in two Portuguese wine routes?
ROOM 10 CRIME AND CORRUPTION IN TOURISM, Session Chair: Chryssoula Chatzigeorgiou
34 Georgios Triantafyllou, Eirini Strataki and Michail Volyrakis The influence of spatial infrastructure on resort hotel crime. A case study in Crete
38 Thandokazi L. Mbane and Ikechukwu O. Ezeuduji Tourists’ safety in Cape Town Townships, South Africa.
364 Harjit Singh and Babul Thomas Gomes British Columbia Hotel Association’s roles and responsibilities in putting an end to human trafficking, Canada.
582 Ioanna Simeli and Nikolaos Konstantopoulos, Corruption in public sector and its influence on sustainable tourism development
15:00-16:00 MAIN ROOM(PLENARY SESSION)
15.00 16.00 ROUND TABLE DISCUSSION: Cultural tourism in the post Covid era
Moderated by: Dimitria Papadopoulou, Doctor of Communication and Mass Media (University Paris Est), Accredited Tourist Guide Trainer (WFTGA)
Participants:
Efi Kalampoukidou, ExCo President of European Federation of Tourist Guide Associations (FEG), Accredited Tourist Guide Trainer, Certified Tourist Guide (Greece)
Giannis Koutoulias, Head of Acropolis Museum’s Educational Programs Department, Curator of the Museum of Asia Minor Civilisation of Aigaleo
Banafsheh Farahani, Doctor of Tourism Business and Marketing, World Federation of Tourist Guide Associations (WFTGA) Training Committee Member
İzmir Metropolitan Municipality, Department of Foreign Relations and Tourism
16.00-18.00 PARALLEL SESSIONS
ROOM 1 MARKETING IN TOURISM AND HOSPITALITY, Session Chair: Evangelos Christou
49 Mohamed Abou-Shouk, Nagoua Zoair and Emadeddin Abuelenain How ready are customers to re-travel for tourism? Insights from the UAE and Egypt
52 Thushan Hansaka, Ruwan Ranasinghe and Dhananjaya Nawarathana Determinants of MICE Tourism Promotion in Sri Lanka: A Management Perspective
131 Cenk Murat Koçoğlu and Emrah Yaşarsoy The Role of Marketing Mix Elements in Destination Choice: The Case of Safranbolu
220 Bintang Handayani and Maximiliano E Korstanje Dark and Black Branding: A proposed Conceptualization
358 Amanda Papanagiotou Experiential marketing of luxury hotels at the post- Pandemic period
392 Ourania Vitouladiti and George Apostolopoulos The additional three Ps of Marketing Mix as a tool for the evaluation of hospitality products and services
448 Long Hong Pham, Trang Huong Pham, Dao Thi Xuan Truong and Tam Thanh Nguyen Value co-creation in branding: A systematic review toward tourism perspective
ROOM 2 SERVICE QUALITY IN TOURISM, Session Chair: Maria Argyropoulou
15 Maria Greasidou and Ioannis Valachis, The role of HRM in service quality of hotel business
27 Fathmath Muna, S. M. Ferdous Azam and Ahmad Albattat, Analyse the Recruitment and Selection Theories and Practical Implications of Civil Service Sector
361 Vipan Sheemar and Dr. Babul Thomas Gomes, A Cross Analysis of House Keeping Department Towards to the Guest Satisfaction. A Case Study, JW Marriot and Fairmount Hotel in Vancouver
417 Pallabi Mishra and Debiprasad Dash, Effect of Service Quality on Brand Sustainability: Tourists’experience of three star hotels
535 Spyridon Nikologiannis, The degree of utilization of local products as a means of the developments of tourism: case study of the Municipality of Meteora
ROOM 3 SOCIAL MEDIA IN TOURISM, Session Chair: Hannes Thees
274 Antonios Giannopoulos, Christina Giakoumaki, Anastasia Pantazi, Ioannis Assiouras, Eleni Mavragani and George Skourtis, Online Travel Inspiration in an unstable world: Balancing Risks and Desires in the Covid-19 era
293 Elena Bellio and Francesca Checchinato, Not only the picture to foster tourism: the interplay role of destination area hashtags on Instagram posts
375 Theodosios Tsiakis and Eleni Anagnostou, Connecting with consumers. The role of communicative technologies in wine tourism value co-creation
468 Ifigeneia Mylona, Dimitrios Amanatidis, Irene Kamenidou and Spyridon Mamalis, Mining textual and imagery Instagram data for the top Greek national chains hotel
475 Vaishnavi Ramanujam and Prem Kumar, Role of TripAdvisor in influencing international tourists: A case study of Puducherry, India
479 Sofia Maria Poulimenou and Ioannis Deliyannis, Reinventing tourism experiences via smart gamified applications: the cases of Old Corfu Town and Kilkis
ROOM 4 SPORT MANAGEMENT AND SPORTS TOURISM, Session Chair: Eleni Anoyrkati
72 Sofia Gkarane and Chris Vassiliadis, Exploring professionals perceptions on seasonality and sport events: a qualitative study of Kissavos Mountain Race
190 Ziye Shang, Jian Ming Luo and Richong Zhang, A text mining of the hikers’ online reviews – the case of the Mutianyu Great Wall
388 Apostolia Ntovoli, Thomas Karagiorgos, Konstantinos Konstantinidis and Konstantinos Alexandris, Recreational sports in an urban environment: Opportunities and Constraints for sport tourism development
459 Konstantinos Konstantinidis, Thomas Karagiorgos, Kostas Alexandris and Apostolia Ntovoli, The role of event personality on the development of brand involvement: the case of Oceanman open-water events
488, Christina Avloniti, Georgia Yfantidou, Charilaos Kouthouris and George Costa, The development of a sports city as a tourist attraction
513 Christos Petreas and Achilleas E. Tzimas, An assessment of leisure sport activities of tourists during the pandemic – Case Study Rhodes
ROOM 5 STRATEGIC PLANNING IN TOURISM AND HOSPITALITY, Session Chair: Noelle O’ Connor
113 Noelle O’Connor and Carina Boufford, An examination of the role that strategic marketing plans play to encourage the return of tourists throughout the recovery phase of destinations impacted by terrorism
218 Min Liao, Research on the Influences of Tourism on the Process of Local Urbanization in Western Regions Taking Heavenly Pond in Tianshan Scenic Spot of Xinjiang Province as an Example
420 Farzaneh Soleimani Zoghi and Hannes Antonschmidt, An Overview on Risk Management Practices in Hospitality Organizations in Germany
469 Vanessa Guerra-Lombardi and Raúl Hernández-Martín, Tourism dependence, diversification and smart specialization
486 Aafreen Ali, R.S.S.S. Harsha and Raja Shekhar Bellamkonda, Luxury hotels’ Customer complaints: A comparative study of review attributes using text mining
ROOM 6 STRATEGIC PLANNING IN TOURISM AND HOSPITALITY, Session Chair: Christos Petreas
512 Athanasios Gounas, Achilleas Papatsimpas, Ourania Gkouna and George Apostolou, Covid-19 on tourists’ consumption behaviour and motivation
537 Christos Petreas, Korina Liouta and Michalis Verykios, Evaluating accessible tourism development issues for an action plan for Greece
538 Francisco José Chamizo-Nieto, Sergio Reyes-Corredera, Nuria Nebot-Gómez de Salazar and Carlos Rosa-Jiménez, Indicators to measure touristification processes of urban areas. Case studies in the Mediterranean coast
570 Nidhi Yadav and Sonu Goyal, Time to reconsider governance of restaurant partners by online food delivery platforms in post pandemic era
446 Rui Costa, José Silva and Diana Morais, Tourism as a key driver of the development process in low-density territories
455 Da Huynh, Nhan Nguyen, Long Duong, Tung Nguyen, Thuy Truong and Canh Dao, During and after the Covid-19: resiliencies and solutions for tourism development in an emerging city
494 Eleni Gaki and Nikolaos Iason Koufodontis, Regional Tourism Resilience and Recovery in Times of Crises
546 Andris Klepers and Anne Hardy, Tracking technology for nature-based tourism planning and development: lessons learned from the Covid-19 crisis.
560 Madina Ibragimova and Khusen Ibragimov, The determinants of outbound educational tourism in Uzbekistan
567 Paulo Marques, Tourism and social change in Alfama: is the Covid-19 pandemic an opportunity to save the Lisbon soul?
ROOM 8 WINE AND GASTRONOMY TOURISM, Session Chair: Georgios Triantafyllou
11 Oksana Bairachna and Iryna Krupitsa, Safety during enogastronomic tourism on the example of the Odessa region
130 Sandra Grèzes-Bürcher and Vincent Grèzes, Designing a sustainable, circular culinary system – The case of the tourism region of Valais, Switzerland
134 Georgios Triantafyllou, Maria Eftychia Apostolaki, Natalia Farsari, Eirini Strataki and Evangelos Taliouris, The tourism development in the municipality of Μalevizi in Crete, by promoting the consumption of the local products in the hospitality industry.
155 Adam Viljoen and Martinette Kruger, That old saying about wine and age: Identifying cohort preferences
266 Aditya Ranjan, Shweta Chandra and Nimit Chowdhary, Linking food and beverage tourism to social capital in rural communities
18:30-20:00 MAIN ROOM(PLENARY SESSION)
18:30-19:00 Keynote Speech: “Centring Care: Possibilities for Minimising Harm in Tourism Post-vaccine”
Karla Boluk, Associate Professor, Department of Recreation and Leisure Studies, University of Waterloo, Canada
19:00-19:30 Keynote Speech:“The role of technology in Managing Tourism Organizations during the pandemic era”
Cihan Cobanoglu, McKibbon Endowed Chair Distinguished Professor, Director of M3 Center & Coordinator of International Programs for the School of Hospitality and Tourism Management, University of South Florida, U.S.A.
Be sure to join us on May 26th, where we’ll cover just that! We will also share invaluable insights on how you can leverage technology to build detailed guest profiles that will help you better understand your guests, so that you can create more engaging experiences to retain loyalty and attract new guests that will want to book again and again.
Join us for a webinar discussion led by experts from Cendyn, GuestRevu, and eHotelier to learn:
How hotels can build confidence and trust amongst guests following the uncertainty of 2020
How to be more engaging at every guest touchpoint in a contactless environment
How to use online guest feedback to communicate and evaluate safety at your property
How to leverage automation to support a lean staff and ensure operational continuity
How to manage guest feedback to protect your brand’s reputation in a hyper-conscious climate
Elevate your ability to listen, learn and earn from your hotel guests today!
Get ideas for safely promoting your district with COVID-friendly summertime activities.
About this event
Summer events are crucial to the success of Portland’s neighborhood business districts. They build community, attract new customers, increase tourism and generate revenue for the small businesses that call these areas home. But what do you do when large gatherings aren’t possible or safe due to COVID? Get creative! We have assembled a panel of business district leaders to discuss how their districts managed to make the most of last summer, what they learned and what they have planned for this year. It’ll get your creative juices flowing and get you excited to join in the fun as the weather warms up.
Panelists:
Dan Klinkert, Old Town Community Association
Jeff Lynott, Foster Area Business Association
Liz Smith and Christine Longmuir, St. Johns Boosters Business Association
Labour Market Insights & Skills Support: Tourism Join this virtual event to get the latest insights
About this event
Labour Market Insights & Skills Support: Tourism
Join this virtual event to get the latest insights and find out about the skills support available for your tourism business.
After over a year of unprecedented challenges for the tourism sector, Scottish Chambers of Commerce (SCC) have partnered with Skills Development Scotland (SDS) to create a bespoke skills event for our network members operating in Scotland’s tourism sector.
In this one hour session on Tuesday 25th May 2021 at 10am – 11am
Be presented with the latest SDS Labour Market Insights into the tourism sector.
Get up-to-date information on new and enhanced skills support available for your business.
Have an opportunity to ask questions and highlight your individual skills challenges to senior SCC and SDS representatives.
To get the latest insights and find out what skills support is being made available to your business.
In this session we will explore how to develop a forecast for your accommodation revenues based on the revised capacity constraints.
About this event
It is possible that your business is experiencing changing patterns of demand with previous markets such as business customer bookings declining but leisure business is increasing. Using historical data can be misleading as market behaviours change. Join us to learn more about how to rebuild your forecast to take account of both data from the past and future opportunities.
In this 90 minute webinar delegates will learn more about:
How to prepare a detailed forecast
Using SPIT data from last year
Booking pace and pick up calculations
The webinar will be hosted by Debra Adams, owner at arena4finance.
Debra Adams is the founder of the business, a leading practitioner in developing courses for improving financial know how and commercial acumen in the service sectors. She is the author of the highly acclaimed textbook ‘Strategic Management Accounting for the Hospitality, Tourism and Leisure Industries’ now available here in 2nd edition. The third edition is to be published by Goodfellow Publishing in 2021.
Back to Business: Accommodation and hospitality guidance reality check
About this event
The guidance for businesses during the Covid-19 pandemic are ever changing and we know that there is still confusion amongst many about the different rules that are in place and how you put them into practice. For some businesses there are still concerns about how they can trade safely and in compliance with the latest rules and regulations.
Cornwall Council’s Public Protection team is committed to supporting business, these webinars will provide a friendly, informative and supportive platform to help with some of your concerns.
The webinar will involve a presentation of a 15-20 minutes bringing you up to date with the latest changes and key issues followed by the weekly topic update. There will be ample opportunity to ask questions about any COVID related topic.
Please send questions via email to businessadvice@cornwall.gov.uk.
If you wish to register for one of our webinars, you will be asked to provide your contact information.
We use this information to facilitate the event and provide you with an acceptable service.
We’ll email you with the webinar details before the event you registered for, and email you after the event with a recording of the webinar.
During the webinar, no delegate information will be recorded or copied in anyway and personal information will be kept anonymous.
The webinar will be hosted via Microsoft Teams, we recommend downloading this before joining the webinar.
Solutions for post-pandemic recovery in Tourism, Hospitality & Gastronomy
About this event
Modul University Vienna, Falkensteiner Ventures, and Talent Garden Vienna join forces to present:
“Innovate to Recalibrate! Solutions for post-pandemic recovery in Tourism, Hospitality & Gastronomy”.
The Covid 19 pandemic has disrupted many sectors. With this event, we would like to analyze two of them that have been strongly affected by this crisis: hotel & hospitality and food & beverage.
Crisis provides an opportunity to rethink one’s business, to recalibrate it to new quality standards. One crisis always leads to change, and therefore to innovation and self-improvement.
It will be interesting to understand what the consequences have been for companies in these sectors. And above all, what solutions have been adopted to deal with this unprecedented situation.
We will explore this topic with the help of several experts and great innovation enthusiasts. The event will be entirely in English and will be structured in two parts:
– a panel discussion moderated by Petra Hauser (country manager at Talent Garden Austria) entitled “Industry meets research: perspectives on innovation in Tourism, Hospitality and Gastronomy to recalibrate in a post-pandemic world” with experts from AblnBev, Falkensteiner Ventures and Modul University.
– a pitch competition, during which several start-ups will compete, exposing their ways of innovating the tourism and food & beverage sectors.
Event Program
3:00-3:15 Introductions & short presentation of the companies (MU, FV, TAG)
Moderator:
Petra Hauser (Talent Garden Vienna)
Panelists:
Francesca Marzano (AblnBev)
Beat Blaser (Falkensteiner Ventures)
Andreas Arquin (Falkensteiner Ventures)
Karl Wöber (Modul University Vienna)
Lidija Lalicic (Modul University Vienna)
3:15-4:00 Panel Discussion
“Industry meets research: perspectives on innovation in Tourism, Hospitality and Gastronomy to recalibrate in a post-pandemic world.”
4:00-4:55 Pitching (panelists as jury)
4.55-5.10 Q&A between startups and participants
5.10-5.30 Jury announcement and event closing
And what about the pitching prize?…. We will provide the winning team with an overnight stay in a Falkensteiner Hotel**** of their choice in South Tyrol!
Takeaways:
– You will receive many insights into current trends in the hotel & hospitality, and food & beverage sectors. What is changing? You will hear the point of view of academics as well as prominent people from the corporate business world.
– You will get lots of inputs on how innovation is perceived by new companies and how you can turn a crisis into an opportunity.
– You will be able to expand your network, meeting new startups, and panelists from different places and contexts.
The startups will be announced in the upcoming days: stay tuned!
Explore the future of tourism with the Whistler Institute’s panel discussion on May 14, 2021, ‘Tourism: Building Back Better’.
About this event
‘Tourism: Building Back Better’ is part of the Global Perspectives Speaker Series, an initiative of the Whistler Institute, located in Whistler, BC, Canada.
Could the devastating impact of COVID-19 on the tourism industry and on travelers’ experiences also be an opportunity for a reset and a reinvention?
Can tourism recover from the shock of the pandemic by being “greener, smarter and less crowded”?
These are questions posed in a recent New York Times article that asks if the future of travel has moved beyond sustainability and eco-tourism and suggests that “the new frontier is ‘regenerative travel,’ or leaving a place better than you found it.”
As the world recovers from the global pandemic, there will be a renewed freedom to travel and a need for economic recovery – both in the tourism industry and within local communities. Now is the time to address the challenges and risks ahead so that the future of travel is better for the earth and for its people.
Join this distinguished panel for a vital discussion about the future of tourism. Presentations and discussion will cover:
Adjusting our tourism practices to protect and manage the vital ecosystems, cultural wonders, and community life that attracted residents and visitors to our destinations in the first place
Uncovering and accounting for tourism’s hidden costs to ensure we build environmental and social resilience, while simultaneously achieving economic recovery
Understanding how travel can be truly transformative when we uphold what we value, mitigate our impacts, and recognize a prosperity in sync with place, community and environment
With supporting examples that travel the globe
During the discussion there will be an opportunity for attendees to submit questions for the panel to address during the Question and Answer period after the discussion.
BONUS EVENT: May 14, 4-5PM – Book Club with Megan Epler Wood
PRE-REGISTRATION REQUIRED: Registration closes at 11:30PM (PST) on May 12. Ticket holders will be emailed the link to join the event on May 13 . The recorded session will be available to view for 30 days after the live event.
This event is FREE to attend however financial contributions support the Whistler Institute’s ability to provide open access to critical educational content. The Whistler Institute is a registered Canadian charity, Charitable Tax Receipts are issued according to CRA guidelines. Make a donation.
Europe has come on a long path since Schuman’s declaration back in 1950 and, next May 9th we will celebrate peace and unity across Europe. While all the planet is still struggling to overcome the terrible effects of the COVID-19 crisis, Cultural Tourism is playing a huge palliative role by sharing Europe’s rich cultural diversity.
Under the auspices of the Portuguese Government, and with full collaboration from the Slovenian Government, H2020 IMPACTOUR Project is proud to announce the ReDiscover Europe Online Workshop which will take place on 9th May 2021 (10:00-17:00 CET time).
The ReDiscover Europe Workshop will provide a unique opportunity to discuss the role of sustainable Cultural Tourism in today’s Europe. Besides important keynote presentations the workshop will hold three key panel debates (with catalyst viewpoints from policy makers, scientific researchers, industry and cultural tourism practitioners):
Theme 1: Post-COVID cultural tourism – what have we learned, what might we do differently, an opportunity for Big / SMART Data?
Theme 2: People – accessibility, inclusion/exclusion, market needs
Theme 3: Technology – digital gateways, mobile interactive content / co-curation, dynamic modelling and tourism management.
High level representatives from a large number of organisations have already confirmed their participation, such as:
Portuguese Government
Slovenian Government
UNESCO
Cultural Routes of the Council of Europe
COST Association
ICTC-ICOMOS
European Travel Commission
European Tourism Association
EUROPA NOSTRA
European Heritage Label Network.
The workshop will be online, free of charge with mandatory registration.
Do not miss this opportunity to stay tuned with Europe’s Cultural Tourism challenges.
Why is it important to “never burn a bridge” in the boutique hospitality world? How do relationships grow in our industry? Where do you meet other like-minded individuals? Hear from BLLA Advisory Members as they chat about this “Unfamiliar Shift.”
with Amber Asher, President & General Counsel of Standard Hotels and BLLA Advisory Board Member
Interviewed by David Bowd, Founder of Salt Hotels and BLLA Advisory Board Member
This webinar aims to support businesses welcome staff & customers back indoors safely when lockdown restrictions ease.
About this Event
With indoor areas of hospitality permitted to reopen from the 17 of May, our next webinar will provide information and guidance to businesses of indoor hospitality/accommodation, indoor entertainment/attractions and group activity with indoor sport.
If your business comes into one of the following categories this webinar is designed to help you find out what steps you need to take to keep your customers Covid-safe as restrictions ease:
• Museums and galleries
• Indoor adventure playgrounds and activities
• Games and recreation venues, including laser quest, escape rooms, paintballing and recreational driving facilities
• Indoor play areas (including soft play centres and inflatable parks)
• Indoor spaces for animal attractions
• Visiting stately or historic homes, castles, or other heritage sites
• Indoor hospitality
• Hotels and Motels
This session is being delivered by South Staffordshire Council’s Environmental Health expert who will be will be offering their help and guidance on how to re-open your indoor business safely, in line with Public Health England and Government guidelines.
Plus there will also be an opportunity to ask questions live or you can pre submit any questions you would like answering to businesshub@sstaffs.gov.uk before 12 noon Wednesday 5 May.
We will cover both consumer, business travel, loyalty and more. Followed by discussions
About this Event
Moderator: Philippe B. Roy, Director Global Client Group Europe, American Express and member of the HSMAI Europe Marketing & Branding Advisory Board
Moderator: Philippe Roy, Director Global Client Group Europe, American Express and member of the HSMAI Europe Marketing & Branding Advisory Board
Julien Barré, Regional Director of Revenue for the region Europe for Rosewood Hotels & Resorts and member of the HSMAI Europe Revenue Optimization Advisory Board
A free workshop exploring how to get more reviews and boost word of mouth recommendations
About this Event
How to make money on Social Media
This workshop will provide useful guides, tips and tricks to enhance and improve your digital marketing. If you need help deciding which platform to use, how to engage with your audience and how often to post, we will focus on the tourism industry tip tips.We will look at the top digital marketing platforms within the tourism sector including Tripadvisor, Facebook, Instagram and Pinterest along with providing some tips on the emerging technology to take your business to the next level. We understand that you may already use some social media platforms but how effective is your reach? Are you getting the conversion to booking? And are you standing out from the crowd or building your own tourism community? We will look at tools and techniques to help you to promote your business, share your news stories and reach new customers.
Sign up today and help your business thrive! The online meeting details will be sent to you 48 hours before the workshop.
This free training is provided by Cosmic and funded by the Prince’s Countryside Fund and is designed to support rural businesses.
To be eligible to attend, you must be a business operating within Devon or Somerset
Hospitality & Tourism Sector Center Delegate Agency Presentation
About this Event
The Chicago Cook Workforce Partnership Hospitality and Tourism Sector Center invites you to attend the Hospitality & Tourism Sector Center Talent Match Workshop!
Our Team will share the open positions, employer information, and requirements for job ready candidates, how to refer candidates, and how to prepare your candidates for their next opportunities.
Funding for this program is made possible through a grant provided by the Chicago Cook Workforce Partnership. This workforce product was funded by a grant awarded by the U.S. Department of Labor’s Employment and Training Administration. For more information please see www.illinoisworknet.com. We are an equal opportunity employer; auxiliary aids and services are available upon request to individuals with disabilities.
TOPOSOPHY partner webinar with HOTREC
(Thursday 29th April, 11.00-12.00 CEST)
Navigating the ‘new normal’
for hospitality in European cities
Where European cities were once managing the challenges of tourism growth, they are now facing the need to restore confidence among visitors and local residents, and to breathe life back into city centres and neighbourhoods.
With this in mind, on Thursday 29th April, TOPOSOPHY will partner with HOTREC, the umbrella Association of Hotels, Restaurants, Bars and Cafes and similar establishments in Europe to deliver a webinar with expert practitioners in European urban tourism and hospitality. As we look ahead to the coming years, we’ll be asking questions such as:
– What role can the hospitality sector play in supporting the recovery of European cities?
– How can hotels and restaurants play a more active role in neighbourhood life?
– How can policymakers help to create a fair and sustainable environment for Europe’s hospitality sector to thrive post-pandemic?
– How can the acceleration of digital technologies and big data help achieve those goals?
We look forward to welcoming:
Amaryllis Verhoeven, Head of the European Commission ‘Digital transformation of industry’ Unit (DG GROW G3)
Alexandros Vassilikos, President of the Hellenic Chamber of Hotels
Steve Lowy, Accommodation Expert, TOPOSOPHY
Peter Jordan, Head of Insights, TOPOSOPHY
Marie Audren, Director General, HOTREC
Part two in our Future of Hospitality series, the Rethinking Hotel Data webinar explores the most important metrics for hoteliers, and why tracking data is vital for success.
22 Απρ 2021
Online
The speakers
Joris Beerten
Global Commercial Director, OTA Insight
Michael Bennett
CMO, Cendyn
Pavla Munzarova
CFO, Mews
Matt Welle
CEO, Mews
Vivian Alofs
Director of Revenue Management, Pandox
Alex Hysbergue
Principal Consultant, Inji Niji (ex-CitizenM)
Agenda
14.00 – 14.20
Introduction
14.20 – 15.00
Discussion with panellists
Rethink data in real time
Time waits for no one and neither does data. Actionable, real-time data helps to plan your operational, financial and marketing strategies. You can look to the past, too, with YoY property and competitor data perfect for building leaderboards that track success.
Maximize profitability
It doesn’t matter how smart you are – algorithms will always be smarter. But that’s good: embracing business intelligence tools that study market trends, occupancy data and much more can help to develop new pricing strategies.
Connect with your guests
Hospitality is all about being hospitable, and it’s easier to do that if you know your guests. Data can build in-depth guest profiles, allowing you to segment messaging and personalize experiences to keep your customers returning.
15.05 – 15.30
Q&A via interactive app Sli.do
What you will learn
Industry experts walk us through strategies that can inspire change for you and your team.
We consider the impact that data will have on the industry going forward.
Live Q&A with a range of hoteliers and tech companies (large and small) to answer questions from across the community.
“Who’s Who in the Zoo – Understanding the Tourism Ecosystem for those New to the Visitor Economy”
About this Event
Join us for a comprehensive look at the Tourism Ecosystem and the different organisations and associations that make up this vibrant industry. This session will also give you top tips on how to work with industry partners and media to help benefit your start up tourism business.
This workshop is designed for those entering into the Visitor Economy / Tourism Industry. They will be in intender or start up phase of their business and are looking to have an introduction and understanding of organisations and networks that can help them as soon as they open.
Beck Morley is a Business Advisor, Mentor and Trainer with The Business Centre, specialising with assistance to those who are in the tourism industry. With over 25 years practical experience within the Visitor Economy, Beck has been responsible for developing, promoting, marketing and securing business for regional New South Wales and understands the importance of understanding the tourism ecosystem and how to best use these important networks to build your business.
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Just enter your email address & your business sector and you will receive a custom email in your inbox with webinars and classes in fields you care about as soon they are found by our team!
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Moderator: Philippe Roy, Director Global Client Group Europe, American Express and member of the HSMAI Europe Marketing & Branding Advisory Board
